How to write an Event Management plan

how to develop an event management plan and event management plan checklist | pdf free download
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Dr.LilyThatcher,Argentina,Researcher
Published Date:07-07-2017
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Event management planning guide City of Wodonga Event management planning guide _______________________________________________________________________________ 1 Introduction ....................................................................................................... 4 1.1 Introduction .................................................................................................................................. 4 1.2 Working with Wodonga Council ................................................................................................... 4 2 Event planning ................................................................................................... 4 2.1 Event purpose and concept .......................................................................................................... 4 2.2 Develop an event management plan ............................................................................................ 4 2.3 Research ........................................................................................................................................ 5 2.3.1 Community and public consultation ...................................................................................... 5 2.4 Organising group/planning committee ......................................................................................... 5 2.5 Timing ............................................................................................................................................ 5 3 Budget .............................................................................................................. 5 3.1 Income .......................................................................................................................................... 5 3.1.1 Sponsorship ............................................................................................................................ 6 3.1.2 Wodonga Council funding programs ..................................................................................... 6 3.1.3 Grant funding sources ............................................................................................................ 6 3.1.4 Raffles and fundraising .......................................................................................................... 7 3.2 Expenses........................................................................................................................................ 7 3.3 Cash handling ................................................................................................................................ 7 4.0 Venue ............................................................................................................ 7 4.1 Venue selection ............................................................................................................................. 7 4.2 Venue/site map ............................................................................................................................. 8 4.3 Grass cutting and irrigation lines .................................................................................................. 8 4.4 Power ............................................................................................................................................ 9 4.5 Temporary structures ................................................................................................................... 9 4.6 Toilets ............................................................................................................................................ 9 4.7 Water .......................................................................................................................................... 10 4.8 Waste management .................................................................................................................... 10 4.9 Disability access .......................................................................................................................... 11 5 Program ........................................................................................................... 11 5.1 Programs and performers ........................................................................................................... 11 5.2 Recognition of indigenous land owners ..................................................................................... 11 5.3 Wodonga Mayor and/or councillor involvement ....................................................................... 11 5.4 Program schedule/run sheet ...................................................................................................... 12 5.5 Audio visual ................................................................................................................................. 12 6 Marketing ......................................................................................................... 12 6.1 Event marketing plan .................................................................................................................. 12 6.1.1 Advertising ........................................................................................................................... 12 1 City of Wodonga Event management planning guide _______________________________________________________________________________ 6.1.2 Banner .................................................................................................................................. 13 6.1.3 Direct mail ............................................................................................................................ 13 6.1.4 Noticeboards ........................................................................................................................ 13 6.1.5 Media ................................................................................................................................... 13 6.1.6 Online tourism and event websites ..................................................................................... 13 6.1.7 Online news calendars ......................................................................................................... 14 6.2 Signage ........................................................................................................................................ 14 6.3 Wodonga Visitor Information Centre ......................................................................................... 14 6.4 Professional photography and video recording .......................................................................... 15 6.5 Notifying residents ...................................................................................................................... 15 7 Event safety and regulations ............................................................................... 15 7.1 Public liability insurance ............................................................................................................. 15 7.2 Risk and opportunity management plans ................................................................................... 15 7.3 Emergency management plan .................................................................................................... 15 7.4 Emergency services ..................................................................................................................... 16 7.5 Contingency plan ........................................................................................................................ 16 7.6 Wodonga Council permits and local laws ................................................................................... 16 7.7 Traffic management .................................................................................................................... 17 7.8 Temporary road closures ............................................................................................................ 17 7.9 Noise levels ................................................................................................................................. 17 7.10 Security ..................................................................................................................................... 17 7.11 Catering ..................................................................................................................................... 18 7.11.1 Food hygiene ...................................................................................................................... 18 7.11.2 Alcohol management ......................................................................................................... 18 7.12 Fire management ...................................................................................................................... 18 7.13 Gas cylinder safety .................................................................................................................... 19 7.14 Fireworks ................................................................................................................................... 19 7.15 Contracts ................................................................................................................................... 19 7.16 Postponing or cancelling the event .......................................................................................... 19 8 Human resources .............................................................................................. 19 8.1 Staffing ........................................................................................................................................ 19 8.2 Recruiting volunteers .................................................................................................................. 20 8.3 OH and S ...................................................................................................................................... 20 8.3.1 First aid ................................................................................................................................. 20 8.3.2 Heavy lifting ......................................................................................................................... 20 8.3.3 OH and S walk-through ........................................................................................................ 20 8.4 Team briefing (prior to event) ....................................................................... 20 2 City of Wodonga Event management planning guide _______________________________________________________________________________ 9.0 Post event ..................................................................................................... 20 9.1 Evaluation .................................................................................................. 20 9.2 Debriefing ................................................................................................... 21 9.3 Showing appreciation ................................................................................... 21 10 Other ............................................................................................................. 21 10.1 Helpful hints for the day ............................................................................. 21 10.2 Rides ........................................................................................................ 22 10.3 Sun smart ................................................................................................. 22 10.4 Sustainable event management ................................................................... 22 10.5 Wodonga Visitor Information Centre trailer ................................................... 23 10.6 Contacts ................................................................................................... 23 Tables Table one: Organisations which provide funding for events .......................................... 6 Table two: Guide to toilet facilities according to patronage.........................................10 Table three: Reduction in toilet facilities for short events.................................. .... ....10 Table four: List of emergency services’ contact details................................... ........ ...16 Appendices Appendix one Project plan/Critical path/Task list template for an event Appendix two Event budget template Appendix three Event marketing plan template 3 City of Wodonga Event management planning guide _______________________________________________________________________________ 1 Introduction 1.1 Introduction Wodonga is a great city in which to host events. Organising any event requires considerable hard work and planning. This guide demonstrates a range of issues to be considered and resources available that can assist in making for a successful occasion. Wodonga Council hopes you find this planning guide of assistance. 1.2 Working with Wodonga Council Wodonga Council can help you ensure that your event runs smoothly and is successful. This document can be used to streamline your approach to planning by outlining the responsibilities of Wodonga Council and external bodies, as well as identifying appropriate resources to assist you with your event. It can be used as a guide when hosting any event within the city, providing handy tips and advice along the way. Wodonga Council values community events and the contribution they make to the community. Wodonga Council can provide many types of assistance in the staging of your event. These include: • Event development and delivery advice; • Hiring and booking of recreation reserves, public reserves, parks or areas of open space; • Food safety advice; • Grants through the Festival and Event Contribution Program; • Local laws advice; • Marketing; • Traffic management and road closures (limited to Wodonga Council roads); and • Waste management advice. To contact Wodonga Council’s events’ team, please refer to the contacts page at the end of this guide. 2 Event planning 2.1 Event purpose and concept Defining the purpose and concept of your event is an essential starting point of the event management process, to ensure the event’s success. You and your event committee should brainstorm some aims and objectives of the event and ensure these are specific, measurable, achievable, realistic and have a time frame. 2.2 Develop an event management plan Planning is the most important part of running a successful event. Event management planning includes all activities and issues associated with the event and how you are going to plan for them. Your event management plan must include the following important documents: • Key objectives and measures; • Project plan/ critical path/ and/ or task list listing all the tasks required to deliver the event (appendix one is a sample task list); • Project budget; • Program schedule or runsheet (including contact list); • Site plan and other details about the venue; • Traffic management plan; • Security brief; • Contracts with suppliers and entertainers; • Event promotion/ marketing; • Waste management plan; • Emergency management plan, including map of evacuation; • Risk management plan; • Public liability insurance; 4 City of Wodonga Event management planning guide _______________________________________________________________________________ • Wet weather/ contingency plan; • First aid; and • Infrastructure and equipment list. For events that are held annually, a lot of the documentation can be utilised for future years. 2.3 Research Before investing a lot of time and money into an event, it is important that you research its concept to evaluate the likelihood of its success. You can do this by investigating other similar events that have been held locally or in another location. You should consider any available market research about these events in terms of audience participation and community acceptance. Through the process of researching, you will be able to establish the viability of the event for a Wodonga audience. Then, you can go ahead and plan your event with confidence, implementing and facilitating it in the most appropriate and effective way. 2.3.1 Community and public consultation Consulting with residents and businesses in the vicinity of your event venue can assist with the smooth running of your event. This is especially important if your event directly affects any individual or business. 2.4 Organising group/planning committee It is important to establish a committee with identified roles and responsibilities, or share the workload with professional staff. Dependent on the nature and scope of the event, you may seek the services of a company to help in the planning and management of the event, or some components of the event. A pre-determined fee will apply. Using an external organisation to manage or partly manage the event does not diminish your responsibility to fulfil obligations outlined in this guide. 2.5 Timing The timing of your event can be crucial to its success. It is important to find out when other events are being staged in the Albury, Wodonga and North East Victoria region so that your event does not suffer from poor attendance. Remember to find out when public holidays are and to be mindful of school holidays. Spring and Autumn are particularly popular times to stage local events. To avoid disappointment, please consult with Wodonga Council’s events’ co-ordinator or visit alburywodongaaustralia.com.au Consideration also needs to be given to the time of day your event will be run. This must fit with your event concept and target audience. For example, you wouldn’t start a family event at 9pm or hold it during the heat of the day between 11am and 3pm in the summer months. Also, be mindful of the length of the event as this can impact significantly on costs and participation numbers. Once you have identified a date, notify your key stakeholders and place it in their diaries. 3 Budget In order to successfully plan your event, you will need to develop an accurate and comprehensive budget (appendix two is a budget template). 3.1 Income As ticketing is an important means of crowd control, you must consider a ticketing process that involves advanced ticket sales, tickets purchased at the event or both. Your event management plan needs to address: • Whether the tickets are pre-sold, sold at the gate or both; • Information provided from the tickets about the event; and • A description and/or a copy of the ticket. 5 City of Wodonga Event management planning guide _______________________________________________________________________________ 3.1.1 Sponsorship Sponsorship can contribute to the success of your event. Seeking sponsorship from businesses and organisations can be time consuming and frustrating if you are not strategic in your approach. When short listing potential sponsors, make sure their philosophy matches with your event concept and target audience. By researching their priorities and guidelines for sponsorship in advance, you can align your approach and submission to these goals. It is recommended that you contact the appropriate manager in person to give your sponsorship request maximum impact. A face-to-face meeting is often the most effective way to sell your event. 3.1.2 Wodonga Council funding programs Wodonga Council values the contribution that arts, culture, festivals and events make to a dynamic, diverse and holistic community. These aspects are documented in its Cultural Services’ Plan. One way the council seeks to support a range of public entertainment and engagement opportunities is through the following funding programs: • Arts and Cultural Contribution Program; • Festival and Event Contribution Program; and • Event Attraction Contribution Program. For more information about applying for these funding programs, please visit the council’s website or phone the council’s events’ co-ordinator on (02) 6022 9300. 3.1.3 Grant funding sources Finding and applying for grants funding can be a complex and time consuming process often requiring a lead time of up to six months before your event. You can access grant funding programs by visiting the following websites. Table one: Organisations which provide funding for events Organisation Website Australian Government: GrantsLink (access grantslink.gov.au to all grants) Festivals Australia arts.gov.au/arts/festivals_australia Tourism Victoria tourism.vic.gov.au/marketing/marketing/ev ents-marketing/ Australia Council for the Arts australiacouncil.gov.au/grants/fundingguide Victoria Government – Department of dpcd.vic.gov.au Planning and Community Development Victorian Multicultural Commission Grants multicultural.vic.gov.au Program Regional Development Victoria rdv.vic.gov.au (Local Life, Local Events program) Vic Health vichealth.vic.gov.au/en/Funding- Opportunities/About-Funding.aspx Arts Victoria arts.vic.gov.au Regional Arts Victoria rav.net.au Philanthropy Australia philanthropy.org.au Department of Sport and Recreation sport.vic.gov.au If you are successful in securing funding, make sure you are adequately informed about any obligations you are committed to fulfil. For example, often you are required to report back to your funding body after the event. This will mean you have to collect data during the event such as attendance rates and audience satisfaction feedback. 6 City of Wodonga Event management planning guide _______________________________________________________________________________ 3.1.4 Raffles and fundraising Should you wish to hold a raffle or if your event is a fundraising event, you will need to ensure that your event complies with laws and regulations set by the Victorian Commission for Gambling Regulation. 3.2 Expenses It is important to account for all costs associated with the event’s activities. Be sure that you do not overspend on this amount, unless you have income to cover the expense. When considering your budget, don’t forget to include the following where appropriate: • Venue hire; • Equipment hire (For example, staging, marquees, trestle tables, toilets and bins); • Audio visual; • Entertainers and performers (including Australasian Performing Right Association (APRA) or Phonographic Performance Company of Australia Ltd (PPCA) licence fees); • Marketing and promotion; • Signage; • Catering; • Power (For example, consumption at venue and generator hire); • Permit fees; • Security; • Traffic management fees; • Salaries and fees; • Travel and accommodation; • Administration (For example, telephone, postage and art supplies); • First Aid (St John Ambulance); and • Contingency (at least 10 per cent is recommended as a guide); To obtain the best possible price, contact several suppliers with your event requirements and arrange a quote. 3.3 Cash handling Should you have a float or the need for cash handling at your event, ensure your staff adopt safe cash handling practices, for example, avoid counting cash in front of event attendees. Ensure you have plenty of change in your float to meet the demands of your event. 4.0 Venue 4.1 Venue selection A venue needs to be selected depending on its suitability to your event’s concept. Correct venue selection is a critical success factor for an event. Consideration needs to be given to: • Indoor/outdoor requirements; • Location and approximate travel time to get there; • Proximity to public transport and adequate car parking; • Catering facilities and liquor licensing; • Heating and air conditioning; • High visibility to attract passing traffic; • Cost of using the venue; • Services supplied. For example, power, water, toilets, lighting and shelter from weather; • Access for the disabled, heavy equipment; • Site layout; • Wet weather options; and • Audio visual options. 7 City of Wodonga Event management planning guide _______________________________________________________________________________ Wodonga Council produces the City of Wodonga Venue Guide to assist event organisers with researching venues in Wodonga for your event. For further information, visit Wodonga Council’s website or contact the council’s customer service to receive a copy. If you wish to use a recreation reserve, public reserve, park or area of open space within Wodonga, you will need to book it through Wodonga Council. To find out about using a Wodonga Council venue, contact Wodonga Council’s customer service. 4.2 Venue/site map Site plan checklist A site map should be drafted for your event identifying the utilities and services. Tick all the items below that are required for your event. After you make sure these conform to Wodonga Council’s and other legal requirements, you can include them on your site plan/floor plan.  Directional signage location  Disabled access  Drinking water sites  Emergency access and exit points  Entry and exit points  Event management area  First aid posts  Fire extinguishers  Greens Rooms for performers  Information booth/s  IT Equipment – PC’s, IT connection, projectors, screens  Kitchen or catering facilities  Liquor licence / wet and dry areas  Location of temporary and/or permanent toilets (including disabled)  Lost and stolen property/ lost children  Media area  Parking (refer to traffic management plan) and disabled parking  Pedestrian routes  Performance/entertainment locations  Power supply (single or three phase)  Registration area  Restricted areas  Roads or paths  Rubbish bins  Seating and /or shade (natural or built)  Security location  Staff/ back of house area  Stages and marquees  Structures (art and design)  Telephone access  Water (including for fire appliances)/gas control/generators)  Vehicle access routes 4.3 Grass cutting and irrigation lines If your event is being held at a Wodonga Council venue, the council can organise grass cutting before your event. If temporary structures, like tents, are being erected, underground irrigation lines and power must be located and marked out by Wodonga Council staff beforehand to avoid damage. Please contact Wodonga Council’s events’ co- ordinator at least two weeks prior to the event if you would like to access either of these services. 8 City of Wodonga Event management planning guide _______________________________________________________________________________ 4.4 Power Typically, power is a crucial utility required for events. It comes in two forms; single- phase power and three-phase power. Single-phase power involves a 240kw power outlet. Most domestic loads are single phase. Three-phase systems allow you to power larger motors and other devices such as generators. If using a portable power source for audio, power must be earthed. Most events usually only require access to single-phase power; although, some such as food vendor vans, audio or concert lighting set-ups require a three-phase power supply. It is important when planning your event that you consider the needs of the groups attending the event to ensure that you have adequate resources and a sufficient power supply. Safety issues must be carefully considered when dealing with power. All power leads must be tagged and tested and must be covered with approved safety pads to prevent damage by both pedestrian and motorised traffic. Potential hazards relating to power must be addressed and included in your risk management plan. As a preventative measure, it is worthwhile consulting with the venue and users to confirm specific details with respect to supply and demand. 4.5 Temporary structures If you are intending to erect temporary structures for public entertainment at your event, you must follow the following guidelines. A temporary structure includes: • A booth, tent or marquee or other temporary structure with a floor area more than 100 square metres; • A seating stand (whether enclosed or not) for more than 20 people; • Stage or platforms (including sky borders and sky wings) exceeding 150 square metres floor area; and • Pre-fabricated buildings more than 100 square metres. All temporary structures with a floor area more than 100 square metres need to be approved by a qualified engineer. Wodonga Council may require an inspection to determine if the permit is being complied with. Thus, it is advisable to make use of a registered building practitioner when erecting such a structure. Local event hire companies include: • Barlens (barlens.com.au); • RBR Party Hire (rbrparty.com.au); and • 24 Seven Events and Party Hire (24sevenevents.com.au). Public entertainment cannot be conducted at a place without an occupancy permit. A place of public entertainment includes any place/building having a floor area more than 500 square metres which is enclosed or substantially enclosed; or to which admission can be gained by payment of money or other consideration which is used or intended to be used for an entertainment or meeting to which admission may be ordinarily gained by members of the public (The Building Act of 1993 and Building Regulations 2006). Further information can be found on the Victorian Building Commission’s website. For further enquiries on temporary structures, please contact Wodonga Council’s building and planning teams. 4.6 Toilets Toilet facilities must be able to cater adequately for the number of patrons attending your event. The Building Code of Australia 2005, Volume one, Victoria Appendix, Section Vic H102.4 – Sanitary and amenity facilities in places of public entertainment must be adhered to. Table two also outlines the number of toilet facilities required for events. These figures may be reduced for short events as shown in Table three. Disabled access 9 City of Wodonga Event management planning guide _______________________________________________________________________________ to toilets must be provided as well. It is essential that these facilities be maintained in a clean state throughout the entire event. If the event is held in a venue such as a park or reserve with existing public toilets and if the appropriate booking system has been applied, Wodonga Council will ensure that the toilets are cleaned prior to the event. You will, however, be responsible for maintaining their cleanliness during the event. It is recommended that toilets be cleaned every two to three hours by contracted cleaning staff, depending upon volume. Don’t forget to buy lots of toilet paper. If your venue does not offer an adequate number of toilets, you will have to hire portable toilets. Ensure toilets are well lit so as not to provide a security hazard, and are located away from food storage and food service areas. Table two: Guide to toilet facilities according to patronage Males Females Patrons Toilets Urinals Hand Toilets Hand basins basins 500 1 2 2 6 2 1000 2 4 4 9 4 2000 4 8 6 12 6 3000 6 15 10 18 10 5000 8 25 17 30 17 Table three: Reduction in toilet facilities for short events Source: Event Management: Planning Guide for Event Managers in Victoria Duration of event Quantity required More than eight hours 100 per cent Six to eight hours 80 per cent Four to six hours 75 per cent Less than4 hours 70 per cent 4.7 Water At your event, ensure that staff and volunteers have ready access to free water during the event. Clear directional signage must indicate where to locate water stations. Under the Building Code of Australia, event organisers must: • Provide one drinking fountain or drinking tap (not a washbasin) for every 200 patrons or part thereof; • Provide drinkable water that is freely available; • Provide signage to the water; and • Place drinking taps in areas that do not form a bottleneck of patrons. 4.8 Waste management Whether your event is a major festival or a small celebration, provision must be given to the appropriate collection and disposal of waste and recycling during and after your event. Careful planning will ensure that you have sufficient facilities, such as rubbish bins, recycling bins and mini skips, to dispose of all rubbish and recyclables. After your event is over, you will be required to clean up. You will need to have organised enough staff to help with this job. Wodonga Council may provide waste management support for not-for-profit groups, but generally it is necessary for you to arrange your own rubbish disposal. While Wodonga Council is able to assist with the cleaning of streets and car parks prior to an event, it cannot provide the additional service required for waste management at large commercial events. As a result, you may need to contract the use of mini skips and bins through a commercial provider. 10 City of Wodonga Event management planning guide _______________________________________________________________________________ Wastewater cannot be disposed of down stormwater drains. This water needs to go into a sewer outlet. For more information about waste management at public events, contact Wodonga Council’s customer service. Wodonga Council can also assist you with advice on introducing cost effective waste reduction, reuse, recycling and composting programs. 4.9 Disability access For information about your responsibility to provide adequate disability access at your event, you can refer to Accessible Events – A Guide for Organisers. This publication contains practical information on how to make events accessible for all people in the community. This guide can be access via the Meetings adn Events Australia website. 5 Program 5.1 Programs and performers You need to define clearly the reason for hosting your event giving careful consideration to your target audience. The program content should be selected to support the concept underpinning the event. Activities should be tailored to meet these requirements. A range of performers to keep people interested from the event’s start to finish should be chosen to complement activities. If your event is targeted at children, remember to also cater for parents and carers in the programming. It can be challenging to source appropriate performers that fit into your event’s theme. You can use the services of agencies to assist you in locating these performers. At some events and festivals, copyright laws may apply when songs are performed that are not the entertainer’s original pieces. You will be required to pay a performers’ rights’ fee to the Australasian Performing Right Association (APRA) and/or the Phonographic Performance Company of Australia Limited (PPCA). For more information, please contact APRA or PPCA. 5.2 Recognition of indigenous land owners An Acknowledgement of Country is a means by which all people can show respect for Aboriginal culture and heritage and the ongoing relationship the traditional custodians have with their land. An Acknowledgement of Country would be used at minor functions such as public speeches, seminars and meetings. On such occasions, a chair or speaker may begin by acknowledging that the meeting is taking place in the country of the traditional custodians. For example: “I would like to acknowledge the traditional custodians of the land. I would also like to pay respect to the Elders both past and present and extend that respect to other Indigenous Australians who are present”. At major functions such as conferences, naming and/or opening ceremonies, major exhibitions and other functions where official guests and dignitaries are in attendance, it is important that an Elder be asked to conduct the ‘Welcome’. In addition, other welcoming activities such as music and dance may be used under the direction of the Elder. 5.3 Wodonga Mayor and/or councillor involvement You may wish to have a representative from Wodonga Council attend your event. To extend an invitation to the Mayor or councillor/s, please forward a request in writing to Wodonga Council or phone the executive assistant on (02) 6022 9300. 11 City of Wodonga Event management planning guide _______________________________________________________________________________ 5.4 Program schedule/run sheet Develop a running sheet that sets out when things take place on the day of the event. The document should include items such as set-up of equipment, arrival of VIP’s, presentations of awards. The smooth running of an event is dependent upon the people involved knowing what, where and when activities are occurring. Running sheets are critical to ensure that everyone is aware of what is happening and whose responsibility it is to make it happen. 5.5 Audio visual If your event requires audio visual, you must consider the type of equipment you will need. In doing so, you will need to consider: • Requirements of performers (performers will often provide technical specifications for this); • The venue size; • Green room (change room with mirror and water); • If the event is held indoors or outdoors; • The anticipated size of the audience; • Time of day; • Proximity to residential areas; • Access to power; • Stage and staging (for example, access to the stage, stage surface) • Rigging points for lights; • Lead covers; • Microphone and lectern for speeches; and • Crowd barriers. Make sure you test all equipment before your event commences. For local AV suppliers, please contact Wodonga Council’s events co-ordinator. 6 Marketing As an event organiser, you will be required to be an effective communicator. You will need to plan ways to promote your event to the community and key stakeholders and relay messages to participants on the day of the event. 6.1 Event marketing plan An event marketing plan will be needed to detail how you will promote your event (appendix three is an event marketing plan template). Your plan must describe how the public will hear about your event. It should detail all the promotional opportunities that you will be using for your event. The plan should include who is responsible for each promotional activity or item and the proposed date for completion. It is important to ensure that any commitments made to sponsors regarding advertising and promotion is incorporated into your marketing plans. Below is a list of local marketing activities which you may engage for your event in Wodonga: 6.1.1 Advertising • The Border Mail newspaper • NECANA newsletter – Defence newsletter • Albury Wodonga News Weekly (awnw.com.au) • Neighbourhood Watch newsletter • Midweek Express 12 City of Wodonga Event management planning guide _______________________________________________________________________________ • Radio - 105.7 The River, 104.9 Star FM, 1494 AM 2AY, Edge FM/3NE, ABC Goulburn-Murray • Television – PRIME 7, WIN, Southern Cross Ten • Out & About – Quarterly publication produced by The Border Mail which has a calendar of events for the region. Contact The Border Mail on (02) 6024 0501 for edition deadlines and details. Southern Cross Media affiliated. 6.1.2 Banner A 12 metre x 1.2 metre banner can be erected across Elgin Blvd to welcome visitors to Wodonga to your event. For further information about booking this and fees applicable, please contact Wodonga Council’s customer service at Wodonga Council on (02) 6022 9300. 6.1.3 Direct mail If planning a direct mail campaign for your event (For example, a letterbox drop to residents), contact Wodonga Council’s events co-ordinator for a list of local companies to quote on your specific requirements. 6.1.4 Noticeboards Many local cafes and businesses around Wodonga have noticeboards where you can place a promotional poster or information about your event. Please check with the cafe/business owner before putting up the poster. If your event is a sporting event, local gyms and sporting facilities may also have a noticeboard where you can display a poster and information about your event. Wodonga Council has noticeboards at Coles supermarket (off Hovell St), Woodland Grove, the Baranduda Community Centre, Kookaburra Point (near Lake Hume) and the Wodonga Sports and Leisure Centre. While it is not guaranteed that your poster will be placed on the council’s noticeboards, event organisers can drop off five A4 posters at customer service, addressed to the communications and marketing team for consideration. 6.1.5 Media Tourism Victoria provides a Working With Media kit for organisations who wish to use the media as a means of promoting your event via the Tourism Victoria website at tourism.vic.gov.au/industry-resources/industryresources/ working-with-the-media/ 6.1.6 Online tourism and event websites Below are some suggested free websites to promote your event (subject to website owner approval). Details you may include are date, time, location, a short blurb about the event, the event website, cost to attend, event co-ordinator contact details as well as a picture or logo in jpg format. • alburywodongaaustralia.com.au/events.asp - managed by Wodonga Council • Northeastvictoria.com.au – managed by Wodonga Council • visitvictoria.com/ • vic.gov.au/calendarday/2011/10/09.html?type=current&day=09&month=10&year =2011 • visitalburywodonga.com/whats-on • murrayriver.com.au/events/vic/ • albury-wodonga-vic.com.au/add-links.htm • about-australia.com/events/victoria/murray/events/ • australia.com/events/Events.aspx 13 City of Wodonga Event management planning guide _______________________________________________________________________________ • victoriastartpage.com/calendar.html • ausemade.com.au/vic/destination/events/victoria-events.htm • australiancountryevents.com • regional eventslive.com.au • alistguide.com.au/event • wottodo.com.au 6.1.7 Online news calendars The below local news websites will also list community events: • bordermail.com.au/submitevent.aspx • mycommunityconnect.com.au • wodonga.iprime.com.au/index.php/lifestyle/infonet • 2ay.com.au/community_2ay 6.2 Signage Appropriate signage can also be used to promote your event and direct people to amenities/locations at the event. Signs should be installed to provide safe, easy access and movement at your event. Directional signage that indicates where toilets, exits and information booths are located is strongly recommended. Sponsor’s requirements should be taken into consideration when hanging signage. Signs are recommended to provide information about: • Public phones; • Entrances and exits; • Ticketing (including services for people with a disability) • Toilets; • Water; • First aid posts; • Camping areas and facilities; • Parking; • Information centre; • Rules relating to alcohol consumption; • Lost and found; • Public transport pick-up and drop-off; • Security; • No smoking/alcohol consumption (if appropriate); • Program details; • Emergency services; and • Notice of closures to footpaths or walkways. If you choose to promote your event using signage, be aware that some signs will require a planning permit. Please check with Wodonga Council and allow sufficient time for approval of permit requests. Please note that signage anchored by star pickets/pegs should be approved by council to ensure electrical, gas and telecommunication underground services on council owned land are not affected. Please remember to remove any signage at the end of your event. 6.3 Wodonga Visitor Information Centre The Wodonga Visitor Information Centre (VIC) has two locations with the main centre in Hovell St, Wodonga and another centre located at Gateway Village. Staff at these centres can promote your event to visitors passing through the region. The VIC can display an A4 poster and/or brochures promoting your upcoming event. Feel free to chat to the friendly staff on 1800 796 222 and let them know about your event. 14 City of Wodonga Event management planning guide _______________________________________________________________________________ 6.4 Professional photography and video recording If planning to engage a photographer at your event and you intend to use the images in the future for promotion or in a publication, please ensure subjects provide consent of their image being used, as per the Privacy Act 2001. 6.5 Notifying residents It is important to advise residents and local businesses in close proximity to the event venue, that your event will be taking place. You can notify residents by conducting a letterbox drop in the surrounding areas, including the following information: • Name of the event; • Event purpose; • Number of participants; • Any disruptions to residents and businesses; • Road closures; • Event organiser contact name and number; and • Public transport and disruptions You should also forward a copy to Wodonga Council’s events’ co-ordinator prior to the event. 7 Event safety and regulations 7.1 Public liability insurance Public liability insurance is mandatory for all events with a minimum of 10 million cover. You may also need to ensure that there is adequate insurance cover for any volunteers. Various insurance companies offer a community group insurance scheme with cover available for most community events, celebrations and festivals. Two organisations are localcommunityinsurance.com.au and communityinsurance.com.au All contractors, performers, food vendors and other suppliers at your event should supply you with a current certificate of currency prior to their participation at the event. Please note that a tax invoice is not a certificate of currency and is not accepted as a certificate of currency. For other insurance enquiries, please contact the council’s risk management advisor. 7.2 Risk and opportunity management plans Prior to your event, it is vital that you make an informed assessment of all possible risks and opportunities associated with the event. Through careful analysis, you must identify any potential hazards (or detrimental consequences) that could pose a risk to anyone involved in the event or potential opportunities for improvements. It is important to include others in this process including emergency services, venue managers and risk assessment officers. A risk assessment meeting, attended by key stakeholders, should be held to ensure that possible risks and opportunities are identified and managed. This should be documented in a risk and opportunity management plan which will allow you to minimise the risks involved and any opportunity for running of your event. For large events, Wodonga Council will require a copy of your risk management plan to be submitted as part of the venue booking process. For a copy of an event risk management plan template, please contact Wodonga Council’s events’ co-ordinator. For risk assessment enquiries, please contact the council’s risk management adviser by phoning the number above. 7.3 Emergency management plan Your event also must have an emergency management plan. This plan will outline your response in the event of an emergency. It should consider: 15 City of Wodonga Event management planning guide _______________________________________________________________________________ • Possible emergency interruptions; • Evacuation procedures (including evacuation points); • Personnel responsible in emergencies and evacuations; • Emergency services meeting points; • Ambulance and emergency vehicle loading areas; • An incident control centre; • Arrangements for additional emergency services personnel; • Lines of communication in order of authority; and • Risk management strategy. People involved in the staging of your event must be familiar with the contents of the emergency management plan. 7.4 Emergency services Depending on the location, timing, size and make-up of the event, event organisers will need to inform the Country Fire Authority (CFA), State Emergency Service (SES), ambulance service as well as the Victoria Police who, if requested, may attend and provide a presence at the event. The provision of first aid facilities is essential to any large scale event. St John Ambulance or the Red Cross can be contracted for basic first aid requirements. Serious injuries will require Ambulance Victoria. It is important to identify and record details of local emergency services even if they are not necessarily attending the event (see Table one). The CFA, police and ambulance should be informed about the event either by letter or phone. Table four: List of emergency services’ contact details Local Contact Phone Informed/ Required to organisation name number(s) booked attend event? Ambulance  Yes  Yes  No  No CFA  Yes  Yes  No  No Police  Yes  Yes  No  No SES  Yes  Yes  No  No St John  Yes  Yes Ambulance  No  No Security  Yes  Yes  No  No Local hospital  Yes  Yes  No  No 7.5 Contingency plan The contingency plan is formulated after you have conducted a risk assessment and written your risk and emergency management plans. It is necessary to undertake contingency planning to cater in advance for situations that may possibly arise. 7.6 Wodonga Council permits and local laws If you are planning an event that involves busking, camping, advertising or selling goods then you may require a permit from Wodonga Council. 16 City of Wodonga Event management planning guide _______________________________________________________________________________ You can collect permit application forms for these activities from the Wodonga Council offices or you can phone the civic services’ team. To ensure your event complies with Wodonga Council’s local laws, please phone the civic services’ team. 7.7 Traffic management If your event impacts on any road, public transport or the flow of local traffic in Wodonga, you will need to notify the council of your event and also develop a traffic management plan. Wodonga Council will be able to explain how your event may affect the road network and traffic flow and elements required for a traffic management plan. Traffic management plans need approval by Wodonga Council and possibly from VicRoads and should include details of the following: • The aims and objectives of the plan; and • The area affected. 7.8 Temporary road closures Depending on the nature of your event, you will be required to comply with specific conditions in order to obtain your temporary road closure permit. The council’s civic services’ team will advise on conditions including newspaper adverts for road closures that need to be met. For more information about road closures, please contact the council’s civic services’ team. 7.9 Noise levels Music and other noise from events can often be loud and as a consequence noise pollution can occur. Loud music or noise cannot be projected before midday or after 11pm. Under the State Environmental Protection Policy (Control of Music from Public Premise) No. N-2, if your outdoor event involves the use of amplified music or loud noise, you must monitor your sound levels to ensure they don’t breach 65 decibels (dB) for outdoor venues, when the measurement point is located outdoors and 55 dB when located indoors. For indoor venues, this is five dB during the day/evening and eight dB during the night. Further information about Victorian State noise regulations is available via the Environmental Protection Authority’s (EPA) website at epa.vic.gov.au/noise 7.10 Security In the early planning stages, you will need to determine the likelihood of security issues arising before, during or after your event. You will need to take into account: • Crowd control issues; • The serving of alcohol; and • The safe storage of money. If any of the listed issues cause you concern, Wodonga Council recommends that you consider contracting a security firm for your event. A security brief would then need to be developed in partnership with the security firm. It should include details of: • The details of any security firms that have been contracted, including licence details and the number of personnel at the event; • Roles and responsibilities of staff (including a list of people permitted in restricted areas); • Victoria Police contact details for the event, including station and contact person; • Crowd control measures; • Cash protection measures; • Equipment protection measures; 17 City of Wodonga Event management planning guide _______________________________________________________________________________ • Procedures for confiscated or prohibited items; • Details of the venue layout, entrances, exits, first aid posts and potential hazards; • Potential issues that may arise; and • Areas where public access is restricted. 7.11 Catering If your event is running for an extended period of time, you may want to consider catering arrangements. These arrangements should enhance the theme and timing of your event and can be promoted in your marketing campaign. Catering options could include: • Getting participants to bring their own food; • Getting community groups such as local service clubs to supply food; and • Booking mobile food vendors. You also must take into account the cost of food and its impact on your target audience. Expensive meals can deter families from attending an event. Community groups can provide a low cost catering alternative. This is also an effective way of engaging the community in your event and having funds reinvested into the community. Another option is to book a mobile food vendor. You can often charge a nominal fee for mobile food vendors to attend your event as commercial operators. You must ensure that vendors have documentation to indicate that they meet the Food Act 1984 requirements. For more information on food vendors, contact Wodonga Council’s environmental health team. 7.11.1 Food hygiene If you are planning on selling any kind of food in Wodonga, you may need a registration or notification. Wodonga Council’s environmental health team can guide you on which classification you fall under according to the Food Act 1984. The act requires this process regardless of whether you are profitable, non-profitable or a charity organisation. If you are already registered with another Victorian council, please inform Wodonga Council by lodging a Statement of Trade (SOT) at least five days prior to trading. Failure to register or lodge an SOT could result in enforcement action being taken. For further information, please contact Council’s environmental health team. 7.11.2 Alcohol management While the consumption of alcohol is part of many social festivities, responsible behaviour is also necessary. To ensure that responsible use of alcohol is encouraged and enforced at all events, organisers are required to prepare an alcohol policy. Some aspects to include in your events’ alcohol policy are: • A signed relevant application form for use of Wodonga Council reserve/facility, with appropriate indemnities and insurances provided; • A permit from Liquor Licensing Victoria (LLV) (justice.vic.gov.au/alcohol), once you have sent your application in, a copy is forwarded to Victoria Police for comment. Ensure you allow three weeks for this process; • Responsible Service of Alcohol certificates for those individuals serving alcohol; and • Security personnel. For further information, please go to responsiblealcohol.vic.gov.au 7.12 Fire management Management of fire hazards should be addressed at the risk assessment phase prior to the event. Sources of fire risks at events may include food vendors cooking using LP gas 18 City of Wodonga Event management planning guide _______________________________________________________________________________ or audio/visual equipment causing electrical fires. To proactively manage these risks, event organisers and staff should conduct pre-event safety inspections to identify and control any potential risks. The appropriate fire extinguishers should be made available in any high risk areas, for example dry chemical (powder) extinguishers for LP gas or electrical fire, water extinguisher for wood or paper fire. 7.13 Gas cylinder safety To maintain public safety it is essential that all portable gas cylinders are secured. For information about gas cylinders and safety regulations, please contact Energy Safe of Victoria on 1800 069 588 or visit esv.vic.gov.au 7.14 Fireworks Under Victorian state legislation, fireworks may only be included at your event if they are provided and operated by a pro-technician who is licensed by WorkSafe Victoria. Event organisers are also required to obtain a CFA Permit Schedule 14 and supply a copy of this permit to Wodonga Council if your event falls within the specified ‘Fire Danger Period’ declared by the CFA. Further information can be found at cfa.vic.gov.au 7.15 Contracts If you are planning to engage performers or event suppliers for your event, or if you have secured sponsorship from local businesses, it’s a good idea to have a short letter of agreement or contract between you as the event organiser and them. If the arrangements are in writing, this will ensure that both parties are fully aware of their event responsibilities and obligations including the fees negotiated, the supply of equipment and what occurs if the event is cancelled, and will minimise any disputes that may arise. Make sure this letter of agreement is clear and both parties are happy before signing. 7.16 Postponing or cancelling the event In the unfortunate circumstance that your event has to be postponed or cancelled, please ensure that you undertake the following: • Notify the media such as local radio and television stations as well as The Border Mail (if time permits) • Place signage at the event indicating that the event is cancelled/postponed • Ensure you fulfil all agreements such as payment of performer fees (or a portion thereof) as outlined in your contracts (see 7.15 Contracts). Please remember that if an electrical storm is forecast or takes place at the time of your outdoor event, it is extremely dangerous for paid staff and volunteers to continue to set- up and work. Under your duty of care, it is advised that the event be cancelled or postponed. 8 Human resources 8.1 Staffing Without the contribution of both paid and volunteer staff, your event would not be successful. When recruiting staff with the desired skills and personal qualities, it is important to clearly define roles and responsibilities so that potential workers can be matched with appropriate duties. Likely roles required at events include: • Publicity and promotions; • Catering co-ordinator; • Performers and staging; • Safety and emergency services; • Admission and ticketing; • Information services; • Car parking; 19

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