Effective Interviewing skills ppt

effective interpersonal skills interview questions and effective interviewing a handbook of skills techniques and applications
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Published Date:15-07-2017
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Effective Interviewing Skills The Key to Maximizing Your Job InterviewWorkshop Outcomes Knowledge of:  Types of interviews  Interview preparation steps and tips  Stages of an interview  Common and illegal questions  Developing effective answersTypes of Interviews  Structured / non-structured  One-on-one / panel / group  Responsive / reactive (stress interview)  Phone (pre-screening)  Informational  Traditional / BehaviouralWhat is a Behaviour Based Interview?  A structured interviewing style based on questions designed to probe past behaviour in specific situations  Focuses on experience, behaviours, knowledge, skills and abilities related to the position  Used to get an idea of how an individual will manage duties based on their past behaviour Note: Past behavior is the best predictor of future performanceBehavioural Traditional Interview Interview Behavioural questions are Traditional interview more probing and more questions are more specific than traditional hypothetical rather than interview questions focusing on past events. Behavioural: “Tell me about Traditional: “Tell me about your greatest achievement? yourself?” Behavioural: “What did you Traditional: “What would do when…?” you do if…?”Examples of Behavioural Questions If the job posting states the company is looking for a “team player”, possible interview questions could include:  Tell me about a time when you had to adjust to a co-worker’s working style in order to successfully complete a project.  Describe a situation when working with others produced better results than if you had completed the project on your own.  Can you share with me a time when demonstrated your ability to work as an effective team member?Interview Workshop - Activity Please get into three groups; each group will receive a flip chart paper and marker  Group One: Pre-interview What to do before the interview; up to the time you reach the front door  Group Two: Interview What to do during the interview; from the moment you walk into the building to the end of the actual interview  Group Three: Post-interview What to do after the interview; from the moment you walk out of the interview room and onwardsPre-interview Preparation  Documents  Professional Attire  Prepare Route  Prepare answers to possible questionsDocuments  Copy of resume for each interviewer +1  Pen & paper  Interview Agenda - your questions – remember it’s a two way street to see if you fit into their organization AND if you feel comfortable there)  Copy of job posting  References  Portfolio (optional depending on career)Professional Attire A day or two before the interview:  Try on your intended outfit (fit)  Check for stains, rips, missing button, creases, etc.  Coordinate accessories (tie, belt, socks, shoes, jewelry, etc. )  Set aside in a “safe” spot  Dress one step above Prepare Your Route  Confirm address, including suite number, and interviewer’s name(s)  Print a map of the route / write directions  Trial run (before day of interview)  Check for construction signs  Locate available parking lot options  Set aside change/credit card (if needed)Prepare Your Answers  Use recent examples where you excelled  Identify your skills throughout your response  Use industry terms (acronyms or industry slang)  Avoid casual language  Be objective, not subjective…just the facts  Include amounts, dollars, time frames, percentages, numbers, etc.  Length: 1-3 minutes  Practice, practice, practiceTen Common Questions to Expect  Tell me about yourself.  What is your greatest achievement?  Tell me about a time you save time or money.  What is your greatest strength?  Can you me about your computer skills?  Tell me about a time where you had to handle a challenging co-worker or customer.  Can you describe a time when you went above and beyond the call of duty?  What do you believe is your professional weakness?  Where do you see yourself in five years?  Why do you want to work for this company?Use the STAR technique  Describe the Situation  Discuss the Task that needed to be accomplished  What Actions did you take to perform your task  What were the Results of your actionsPreparation Tips  Be prepared to discuss negative experiences (choosing those that turned out well or you made the best of the situation and what you learned from it)  There are no right or wrong answers - just give enough details to allow the interviewer to accurately assess your past accomplishments  Keep a record of your achievements, use them to come up with great STAR examples for the next time you go for an interviewFive Stages of an Interview 1. Opening - rapport building 2. Questions about your experience and skills 3. Exploring professional style (fit) 4. Interviewee questions 5. Closing - final messageTips for Your Arrival  Be “on” before entering the building  Arrive 15 minutes before appointment  Pleasantly greet receptionist and identify yourself  While waiting, review your answers  Avoid fidgeting, chewing gum, talking on cell phone or textingFirst Impressions  Studies show that an interviewer forms judgments within four minutes of meeting you  Much of the impact you create in an interview is based on your visual and non- verbal presentationYour First Impression  Greet the interviewer with a comfortably firm handshake, eager smile and direct eye contact  Allow interviewer to indicate where to sit  Have documents in order, and offer copy of resume to each interviewer  Assume a receptive posture  Breathe and try to relax…remember: you are preparedWhat You Say and How You Say It  Preparing your answers is a great start  Being aware of how you are presenting your answers is also important  Verbal and non-verbal (body language) communication is important too

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