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Digitalization Made in Germany

Digitalization Made in Germany 18
Digitalization MaDe in gerMany Company presentation T-Systems International GmbH Deutsche telekoM Profile custoMers & Markets Facts & Figures custoMers Markets telekoM in Figures, 2015 eMployees & responsibility  156 m mobile customers  Present in 50 countries  Revenue € 69.2 bn  Employees worldwide: 225,000  29 m fixed-network customers/  Germany, Europe and the USA: with  Adjusted EBITDA € 19.9 bn  8,600 trainees and cooperative 18 m broadband customers own infrastructure degree students in Germany  Free cash flow € 4.5 bn  Approx. 6.6 m TV customers  T-Systems:  Pioneer of social issues (climate global presence & alliances via protection, data privacy, diversity,  Some 1.6 m managed workplace partners etc.) systems Source: DT 2015 annual report/TMUS annual report to shareholders 2015 T-Systems International GmbH May 2016 2 t-systeMs – Deutsche telekoM’s subsiDiary For Major corporations 8,2 billion € revenue 0,8 billion € ebitDa 46,000 eMployees Information technology and telecommunications services in all industries: automotive, finance, transport, retail & public sector Pionier in cloud computing Corporate customers, multinational corporations & public sector Financial figures taken from DT's 2014 annual report T-Systems International GmbH May 2016 3 t-systeMs Our MissiOn “We're shaping the Future oF a connecteD business WorlD anD society. anD We are creating aDDeD value For our custoMers, eMployees anD investors through innovative ict solutions.” Reinhard Clemens, CEO of T-Systems and Member of Deutsche Telekom Board of Management T-Systems International GmbH May 2016 4 our solutions ZerO Distance fOr Our custOMers Digital DarWinisM – transForM or Die “Digital incoMpetence” Will cause a quarter of all companies to lose their market position by 2017. 8 of 10 top brands are it-, electronic or internet coMpanies. “The future won‘t wait for us. When it arrives, everything that can be DigitizeD Will be Digital.” – Bild Zeitung T-Systems International GmbH May 2016 6 scareMongering? or has gerMany MisseD the Digitalization boat? “ There is the potential for a Digital econoMic Miracle. The question is Whether it Will take place in gerMany ” T-Systems International GmbH May 2016 7 … or Do We see things “typically gerMan”: too critically? GerMan LessOns Many countries want a Mittelstand like Germany‘s. It is not so easy to copy. Germany ranked fifth in Bloomberg‘s Global Innovation index. WHisPer it sOftLY: it‘s OK tO LiKe GerManY Many Britons will be cheering for Germany in the World Cup final because we admire their football. But there is much more we can learn from them too. T-Systems International GmbH May 2016 8 “gerMan Way oF Digitalization” – obsolete or a soliD FounDation? the art oF engineering inventive spirit specialization reliability Machine tools 2nd most-important 7 of 10 companies have a new Germany‘s economy benefits from HEN DEGUO German export product in the last two years some 1,300 „Hidden Champions“ “Made in Germany” has been a Value: 163 billion euros recognized sign of quality since the 19th century Hen Deguo: Sign of quality for Made in Germany in China innovation Quality T-Systems International GmbH May 2016 9 „the gerMan Way oF business“ Our motto is not “fail harder,” but We are not “Move fast and break things” – we are “think first, then act.” “think before acting”. We are not Silicon Valley – we are Swabian entrepreneurs Instead of Zuckerberg – and 1,000 world market leaders. Prof. Dr. Ing. Bauernhansl. We don’t “kill the middle” – we A German Degree in “enable the middle. ” Engineering makes World Champions. Instead of Stanford, we have With Deutsche Telekom Hasso Plattner. to a new digital age. T-Systems International GmbH May 2016 10 WirtschaFtsWunDer 4.0: “the gerMan path toWarD Digitization”  “Wirtschaftswunder 4.0”. WE DO NOT BELIEVE  Deutsche Telekom as a business partner IN MIRACLES, WE for core industries with concrete work, WORK TO MAKE pragmatic consulting offerings and the focus THEM HAPPEN. to the most important tranformation sections, to realize the “Wirtschaftswunder 4.0”.  This is “Digitization Made in Germany” DIGIZATION MADE IN GERMANY T-Systems International GmbH May 2016 11 six steps to the WirtschaFtsWunDer partner For partner For the potential oF the Digitization ict transForMation Digitization Develop new business models with Customer Insights  Analytics Digital business Develop new models of collaboration  Mobile Collaboration MoDels anD innovation Use new sales channels with more flexibility and speed  Cloud integration essential thereby is: Ensure high reliability and quality for infrastructure  Dynamic platforms More agility and speed level  Dynamic Network Protection of data and IP  ICT Security T-Systems International GmbH May 2016 12 t-systeMs portFolio core clouD & all ip Digitization & Mobility & security belieFs transForMation analytics collaboration autoMotive public clouD cross inDustry Digital proDucts Digital & Multi-clouD & iot enabling & platForMs portFolio public integration platForM For inDustries retail proDucts & it DynaMic DynaMic DynaMic Device solutions inFrastructure applications ManageMent portFolio ttl health connectivity & enterprise enD user tc access netWorks coMMunications portFolio energy Mobility DiFFerentiation platForM zero transForMation e-2-e partner through … coMpetence outage expertise services ecosysteM T-Systems International GmbH May 2016 13 ict security systeMs integration t-systeMs – partner For zero Distance global capacities Market leaDer in clouD We are experts For ict anD integrateD ict experience anD security transForMation expertise it, tc anD MObiLe inteGrateD nOt siMPLY tHe frOM sinGLe sOurce enGineerinG MaDe in GerManY “saMe Mess fOr Less” operational excellence – zero outage best quaLitY fOr YOur business T-Systems International GmbH May 2016 14 our reFerences ZerO Distance fOr Our custOMers zero Distance For pioneer hoW Do you aDapt it to changeD business conDitions? T-Systems International GmbH May 2016 16 REFERENCE: PIONEER you go to the t-systeMs private clouD SCALABLE IT RESOURCES  Comprehensive outsourcing agreement based on Dynamic Services for SAP offering  Hosting of SAP landscape at T-Systems data centers  Operation of extensive range of SAP applications  Flexible access to IT resources on a pay-per-use basis ® Application Operations for SAP Solutions Hosting Services T-Systems International GmbH May 2016 17 zero Distance For shell shell hoW can More than 90,000 eMployees WorlDWiDe Work together More siMply? T-Systems International GmbH May 2016 18 REFERENCE: SHELL through Fast availability oF Data at every location DYNAMIC SERVICES FOR COLLABORATION  Launch of global collaboration with SharePoint in 2010  3 farms: MS and TSI for specific applications  Cross-farm services: Web Analytics  Identity + Access Management (single sign-on) Enterprise Solutions Unified Communication & Collaboration T-Systems International GmbH May 2016 19 zero Distance For barMer gek hoW can you get closer to your oWn custoMers? T-Systems International GmbH May 2016 20 REFERENCE: BARMER GEK you involve custoMers interactively INTERACTIVE WEB 2.0 WEBSITE  5,000 customers actively participate in the relaunch  New user-friendly navigation concept  Fast access to around 100 online services for members  Exchange with experts and users on the shared communication platform  Members have an influence over portal content and services  Media center with download area for brochures and videos Web, Social & Mobility Enabling Solutions T-Systems International GmbH May 2016 21 zero Distance For consol hoW can you responD best to custoMer DeManDs? T-Systems International GmbH May 2016 22 REFERENCE: CONSOL you transForM all custoMer systeMs to the private clouD TRANSFORMATION TO THE PRIVATE CLOUD IN T-SYSTEMS TWIN CORE DATA CENTER  Highly available MPLS network (10 Mbits) for the four consol sites (99.5% high availability)  Reduction in central server operation costs as a result of external service: 16% in first year, further 10% in second year  Scalable resources, starting point: 70,000 SAPs  Secure business continuity Cloud Readiness & Mngmt. Solutions ® Apllication Operations for SAP Solutions Application Management, Modernization & Testing Services Virtual Private Networks T-Systems International GmbH May 2016 23 zero Distance For Dekabank hoW can you expanD Mobile Working options? T-Systems International GmbH May 2016 24 REFERENCE: DEKABANK With Mobile Workplace services For iphone anD ipaD IOS PLATFORM WITH INDIVIDUAL EXPANSION OPTIONS  Central provision of all functions, including device, inventory and catalog management and an online shop  Security concept with data encryption and device monitoring  The T-Systems managed mSIEM security service (based on Security Information and Event Management) monitors the international ICT infrastructure Managed Workplace Services Mobile Enterprise Services ICT Security Services T-Systems International GmbH May 2016 25 zero Distance For schlesWig-holstein hoW can public institutions get closer to citizens? T-Systems International GmbH May 2016 26 REFERENCE: STATE OF SCHLESWIG-HOLSTEIN With a proFessional service ONE NETWORK FOR ALL SERVICES  More than 80 national authorities with 320 offices and 40,000 employees in a voice and data network use the T-Systems MPLS Backbone.  Incl. VoIP and flexible VPN setup  Citizens always call at local rates and are forwarded directly to the right contact according to priority Access & VoiceServices Inhouse Services Virtual Private Networks T-Systems International GmbH May 2016 27 zero Distance For Fraport hoW Do you enable eMployees to react to changes More Quickly? T-Systems International GmbH May 2016 28 REFERENCE: FRAPORT you enable collaboration across various it systeMs OUTSOURCING OF IT SERVICE MANAGEMENT TO T-SYSTEMS  Maximum-level systems availability assures smooth operation of the more than 200 applications involved  Multi-level security concept Hosting Services Virtual Private Networks ICT Security Services T-Systems International GmbH May 2016 29 zero Distance FÜr Man hoW can you iMprove logistics in Fleet ManageMent? T-Systems International GmbH May 2016 30 REFERENCE: MAN With an intelligent teleMatics systeM TELEMATICS SYSTEM FOR VEHICLE FLEET MANAGEMENT  Integration of the existing package tracking and fleet management tool with a system for compiling operational data, vehicle deployment analysis, vehicle maintenance management and DTCO download  Better capacity utilization through real-time dispatching of goods  Savings of up to 20 percent in fuel per year Travel, Transport & Logistic Solutions Enterprise Solutions Mobile Enterprise Services T-Systems International GmbH May 2016 31 zero Distance For Magna hoW can you responD best to changing capacities? T-Systems International GmbH May 2016 32 REFERENCE: MAGNA you sWitch over to a Flexible usage MoDel DYNAMIC SOURCING FOR SAP OPERATIONS  Dynamic sourcing, virtualization of the SAP systems and switch to a flexible use model  Process-based service model for SAP operation and consultancy services  Support for 4500 users with guaranteed fault clearance times  More flexibility: short-term adjustment of SAP capacities to business development Manufacturing / Automotive Solutions / IN Application Management, Modernization & Testing Services T-Systems International GmbH May 2016 33 Facts t-systeMs – global Delivery capability ManageD Desktops WorlDWiDe approx. 1.355 Mio. What We oFFer Data center global 62 Dcs Dc sQM brutto 108,817 M² tWin-core Dc 24 tWins helpDesk in 21 countries scalable platForMs systeMs on stanDarD 46.000 Mips 132,000 Mips storage 287,000 tb saps 60.7 Mio. saps sap user 3.3 Mio. users As of Q4/2015 T-Systems International GmbH May 2016 35 t-systeMs – What We oFFer inDustry-speciFic expertise Expert advice for 70% of market leaders across a wide range of industries in Germany in Germany in the public sector no. 1 in Germany in the transport sector no. 2 in EMEA in the manufacturing industry no. 3 in Germany in the utilities sector As of Q1/2015 T-Systems International GmbH May 2016 36 t-systeMs – What We oFFer ict expertise Integration of IT and telecommunications: ICT delivery management, end-to-end monitoring, processes in line with SLAs and ITIL Customer-specific pricing models, e.g. price per desktop, LAN port Dynamic services with flexible up & down scaling on the ICT market (Germany) no. 1 no. 2 for systems integration on the German market As of Q1/2015 T-Systems International GmbH May 2016 37 t-systeMs – What We oFFer a clouD-coMputing pioneer T-Systems has been delivering solutions via dynamic platforms for more than 10 years. Approx. 36,000 live cloud systems around the world Over 300,000 users at numerous customer organizations leverage T-Systems Dynamic Services for Collaboration offering. As of Q1/2015 T-Systems International GmbH May 2016 38 t-systeMs innovation netWork – planning anD iMpleMentation oF ForWarD-looking solutions New ideas and solutions are essential for growth and securing the future. Nowhere does this apply more than in the dynamic area of information and communication technology. As a result, holistic innovation management becomes a must. Specific business ideas incorporating state-of-the-art technological capabilities are evaluated with regard to their application readiness in a creative and agile innovation process, and using realistic use cases. An open dialog allows us to contribute our expertise in innovation management as well as in the areas of ICT, product development, process management and change management. With this approach we develop ideas into real solutions together with our customers and partners. From finding ideas to early prototypes and initial tests in a real environment, to setting up an innovative standard portfolio – our innovation process focuses on a lively and agile exchange with our customers and partners. T-Systems International GmbH May 2016 39 t-systeMs innovation netWork – planning anD iMpleMentation oF ForWarD-looking solutions strategy & process tasks Managing the cross-TSI innovation process (IT, DD, TC, etc.), innovation projects with customers and partners, innovation cooperation, IPR management, SPOC DTAG units, transparency and external presentation, identifying innovation opportunities, developing innovations, marketing innovations and innovativeness custoMers & Markets – innovation Workshops anD iM events  Munich Innovation Center  CeBIT Innovation Center  Bonn Innovation Center at T-Gallery  Mobile Innovation Center technology & operations Operating the development and operating platform for innovation projects and results (innovation data center and showcase technology for exploration, live demonstrations and customer pilot projects) Munich innovation center  Tangible innovations on site  Involving customers and partners in the innovation process to jointly develop new ideas and solutions  Faster innovation cycles through rapid prototyping  Cooperation as part of state-funded projects  Collaborating with universities, startups, partners and customers T-Systems International GmbH May 2016 40 partners  Global alliances  Cooperation with global leaders  Certifications and exclusive partnerships T-Systems International GmbH May 2016 41 What analysts say … “It's clear that the T-Systems Core Beliefs campaign presents an holistic and coherent concept for forward-looking IT trends that has been successfully implemented in the portfolio and is now being consistently continued in the current Zero Distance campaign.” “In addition to continuous consolidation and further development as an ongoing process, deployment of the portfolio by Marketing for all key internal T-Systems employees, partners and customers/interested parties is essential and is being strictly implemented. Both are a great achievement and one that we had previously encountered in the IT field at most at IBM.” “This strategy and, in particular, the sustainable implementation in Portfolio/Marketing is definitely an outstanding achievement – in what is otherwise a very hectic and volatile ICT market.” Experton, Digital transformation and the challenges for ICT service providers, June 2014 “In order to push its sales effort to sustainably outperform the market, T-Systems has embarked on its new strategy initiative which aims to jointly exploit the potential of B2B and B2B2C. It aims to capitalize on the industrialization of IT and leverage technology trends including big data, M2M, and mobility to offer businesses a platform to both consume services and deliver new services to their own customers.” “The joint competencies of T-Systems and Deutsche Telekom form a powerful capability for generating additional revenue through B2B2C in Germany, a top strategic objective.” “T-Systems has developed a very strong vertical markets strategy, with deep engagement in major manufacturing and service industries including automotive, energy, and utilities.“ Current Analysis, Current Analysis: Company Assessment T-Systems, April 2014 T-Systems International GmbH May 2016 42
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