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SAP User Experience Strategy

SAP UserExperience Strategy 26
SAP User Experience Strategy June 2016 © 2015 SAP SE or an SAP affiliate company. All rights reserved. 1 PublicDisclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 2 PublicUser Experience Drives Innovation © 2015 SAP SE or an SAP affiliate company. All rights reserved. 3 PublicThe Value of UX Monetary Gain Productivity, Data Quality Value Launch Save Training Costs UX Value Calculator Decrease Change Requests, User Errors Human Increase User Satisfaction, Customer Loyalty, Solution Adoption Value Strengthen Relationship (IT and Business) © 2015 SAP SE or an SAP affiliate company. All rights reserved. 4 PublicThe Future of UX Social Business Collaborative Benchmarks Humanized Holistic Experience Natural Language Personal + Business Contextaware Learns Remote Workforce Beyond Enterprise Boundaries Microwork © 2015 SAP SE or an SAP affiliate company. All rights reserved. 5 PublicMindset People DESIGN Business INNOVATION Technology © 2015 SAP SE or an SAP affiliate company. All rights reserved. 6 PublicSAP’s UX Direction: SAP Fiori • People • • SAP Fiori Business • • Technology • • • • © 2015 SAP SE or an SAP affiliate company. All rights reserved. 7 PublicSAP Fiori Concept Rolebased simplification of business processes Shift from monolithic solutions to Finance activitybased apps Procurement Empowers you and the way you work Human Resources CRM © 2015 SAP SE or an SAP affiliate company. All rights reserved. 8 PublicSAP Fiori Design Principles Rolebased Adaptive Simple Coherent Delightful © 2015 SAP SE or an SAP affiliate company. All rights reserved. 9 PublicSingle Point of Entry for Business Applications Single point of entry for end users Onpremise Cloud SAP delivered software Custom built rd and 3 party software © 2015 SAP SE or an SAP affiliate company. All rights reserved. 10 PublicUser Focus: Infos and Actions at Your Fingertips „User Flow“ in focus Collaborate in Leverage the context of the user‘s work business process context One place Work wherever to search you are © 2015 SAP SE or an SAP affiliate company. All rights reserved. 11 PublicSAP Fiori Design Innovation Main Content Me Area Notifications Watch Video © 2015 SAP SE or an SAP affiliate company. All rights reserved. 12 PublicUser Experience Meets Execution © 2015 SAP SE or an SAP affiliate company. All rights reserved. 13 PublicExecution of SAP’s UX Strategy NEW RENEW EMPOWER Delivering over time SAP Fiori UX across SAP Solutions Customers to innovate through User Experience Business Customer Networks Experience Education Best practices Digital Core Tools Technologies Internet of Things Workforce and Big Data UX Design Services Engagement © 2015 SAP SE or an SAP affiliate company. All rights reserved. 14 PublicSAP Business Suite SAP Fiori running on SAP HANA Cloud Platform SAP Fiori apps reference library www.sap.com/fioriappslibrary www.sap.com/fioridemo © 2015 SAP SE or an SAP affiliate company. All rights reserved. 15 PublicHarmonize Analytics UX Harmonization of Analytics User Experience SAP Fiori launchpad as Single Point of Entry Planned for • Lumira • BI Admin Cockpit • BI Launchpad • Design Studio • Central Management • Predictive Analytics Console • … © 2015 SAP SE or an SAP affiliate company. All rights reserved. 16 PublicFiori UX with Embedded Analytics Embedded Analytical Interactive Drilldown Immediate insights Transactional Frequently used SAP HANA Platform Business critical Need for information Task relevant information Transparency on data Realtime data © 2015 SAP SE or an SAP affiliate company. All rights reserved. 17 PublicBoardroom Redefined Powered by SAP S/4HANA Watch Demo Video © 2015 SAP SE or an SAP affiliate company. All rights reserved. 18 PublicSAP Fiori: User experience for SAP S/4HANA SAP Fiori SAP Fiori for iOS Familiar behaviors across device types iOS behaviors and capabilities © 2015 SAP SE or an SAP affiliate company. All rights reserved. 19 PublicSAP Fiori: User experience for SAP S/4HANA Native iOS Single entry point mobile experience for via SAP Fiori launchpad highimpact scenarios Domain specific infos and actions Enter details and explore in depth © 2015 SAP SE or an SAP affiliate company. All rights reserved. 20 PublicSAP Fiori for iOS SAP Fiori for iOS unifies the familiar experience of iOS with SAP’s deep understanding of business users’ needs for a native iOS enterprise mobile experience for highimpact scenarios. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 21 PublicCloud E.g. New Home Page People Profile © 2015 SAP SE or an SAP affiliate company. All rights reserved. 22 PublicExecution of SAP’s UX Strategy NEW RENEW EMPOWER Delivering over time SAP Fiori UX across SAP Solutions Customers to innovate through User Experience Business Customer Networks Experience Education Best practices Digital Core Tools Technologies Internet of Things Workforce and Big Data UX Design Services Engagement © 2015 SAP SE or an SAP affiliate company. All rights reserved. 23 PublicCustomers to Innovate through UX Education Best practices Discover Design Deliver Tools Technologies UX Design Services © 2015 SAP SE or an SAP affiliate company. All rights reserved. 24 PublicEducation Best Practices To help you get the UX skills you need SAP Splash Design Thinking Playbook Design for nondesigners • Design Guidelines • Design Knowledge • UX Value Calculator Scenes OpenSAP: UX courses • Galleries with templates • Community © 2015 SAP SE or an SAP affiliate company. All rights reserved. 25 PublicTools Technologies To discover, design, develop, adjust and deploy SAP Fiori UX Prototype Ideate Validate Discover Design Deliver Scope Develop Synthesize Deploy Test 360º Research Splash BUILD SAP Web IDE SAPUI5 SAP Fiori launchpad SAP UI theme designer SAP Fiori Cloud Edition / SAP Fiori apps reference library SAP Screen Personas © 2015 SAP SE or an SAP affiliate company. All rights reserved. 26 PublicUser Experience as a Service (UXaaS) SAP Splash Build Discover Design related UI Theme Designer SAP Web IDE Scale application SAPUI5 design and SAP Fiori launchpad / SAP HANA Cloud Portal development Develop Deploy HCP Mobile Services/ SAP Fiori Mobile related SAP Jam SAP Web Analytics SAP HANA Cloud Platform (HCP) © 2015 SAP SE or an SAP affiliate company. All rights reserved. 27 PublicUX Design Services to Help Customers on the UX Journey 1) Create business value with humancentered design Discover Design Deliver 2) Foster designled innovation culture at customers People Process Place © 2015 SAP SE or an SAP affiliate company. All rights reserved. 28 PublicSuccess Stories © 2015 SAP SE or an SAP affiliate company. All rights reserved. 29 PublicNHL Transforming Fan Engagement Through Statistics 400 000+ views in the first 3 days over 18 million twitter Impressions © 2016 SAP SE or an SAP affiliate company. All rights reserved. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 30 PublicSAP UX Design Customer Success Stories powered by SAP UX Design Services SAP Fiori SAP Screen Personas China CA PPC City of CHIO AMG Apaxo Grand Technologies Cement Boston Aachen Auto Dunn CocaCola City of eBay Enjoy Jazz DEL Enactus Edwards Hellenic Heidelberg Hampshire Ferrovie Heidelberg Gameforge Innovabee County dello Stato Freescale Greatship University Council Italiane Hospital Insurance SAP HANA NCT NamPower NHL Job or Not Migros Company + Google Glass Oil and Protestant Sharks Sailing Gas OTE SAP IT Siemens Church Foundation Analytics company Group Heidelberg The Walt State of Türk Vilore Unilever Sybase Disney Indiana Telekom Foods Company © 2015 SAP SE or an SAP affiliate company. All rights reserved. 31 PublicDesign Recognition SAP Fiori 2.0 SAP BILT “SAP Fiori UX: It is not SAP Apphaus Heidelberg SAP Medical Research Insight a matter of if, but when and how.“ SAP Scouting SAP Consumer Insight 365 SAP Patient Explorer SAP AppHaus Heidelberg © 2015 SAP SE or an SAP affiliate company. All rights reserved. 32 PublicSAP Helps You To Innovate Through User Experience © 2015 SAP SE or an SAP affiliate company. All rights reserved. 33 PublicReferences Links Where to go for more information Learn everything about Fiori: sap.com/fiori Start your UX journey and get involved: experience.sap.com Calculate the value of UX: experience.sap.com/designservices/ Experience SAP Fiori UX: sap.com/fioridemo SAP Fiori apps reference library: sap.com/fioriappslibrary Explore UI technologies: sap.com/uxexplorer © 2015 SAP SE or an SAP affiliate company. All rights reserved. 34 PublicThank You © 2015 SAP SE or an SAP affiliate company. All rights reserved. 35 Public© 2016 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporateen/legal/copyright/index.epx for additional trademark information and notices. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forwardlooking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forwardlooking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 36 Public© 2016 SAP SE oder ein SAPKonzernunternehmen. Alle Rechte vorbehalten. 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Diese Publikation oder eine zugehörige Präsentation, die Strategie und etwaige künftige Entwicklungen, Produkte und/oder Plattformen der SAP SE oder ihrer Konzernunternehmen können von der SAP SE oder ihren Konzernunternehmen jederzeit und ohne Angabe von Gründen unangekündigt geändert werden. Die in dieser Publikation enthaltenen Informationen stellen keine Zusage, kein Versprechen und keine rechtliche Verpflichtung zur Lieferung von Material, Code oder Funktionen dar. Sämtliche vorausschauenden Aussagen unterliegen unterschiedlichen Risiken und Unsicherheiten, durch die die tatsächlichen Ergebnisse von den Erwartungen abweichen können. Die vorausschauenden Aussagen geben die Sicht zu dem Zeitpunkt wieder, zu dem sie getätigt wurden. Dem Leser wird empfohlen, diesen Aussagen kein übertriebenes Vertrauen zu schenken und sich bei Kaufentscheidungen nicht auf sie zu stützen. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 37 Public