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www.ThesisScientist.comWhat is EQ
The ability to monitor one‟s own and other‟s
emotions, to discriminate among them, and to
use the information to guide one‟s own
thinking and actions.
www.ThesisScientist.comEQ vs IQ
IQ remains relatively fixed for an
EQ can increase over in an
www.ThesisScientist.comHow Did EQ Become Popular
In the past, natural intelligence or “book
smarts” would have been considered the key
In 1990, two psychologists from the
University of New Hampshire and Yale
University (Jack Mayer and Peter Salovey)
published academic papers on Emotional
www.ThesisScientist.comHow Did EQ Become Popular
In 1995, Daniel Goleman used the
information from those academic papers and
created a best selling book titled “Emotional
The book was considered revolutionary
because it asserted that Emotional
Intelligence was more influential in one‟s
success than natural intelligence
www.ThesisScientist.comIQ vs EQ
Gets you through school Gets you through life
Comes by genes, can not Can be developed
Measurable Hard to measure
Wonders „what‟ Wonders „how why‟
Appeals to reason Appeals to emotions
www.ThesisScientist.comAbilities involved in EQ
Selfawareness: recognizing a feeling as it
Self regulation: Handling your emotions
rather than letting the emotions handle you.
Motivation: Channeling emotions to reach a
goal; taking initiative and striving to improve;
persevere when faced with setbacks and
www.ThesisScientist.comAbilities involved in EQ con’t
Empathy: Sensitivity to others‟ feelings and
concerns and taking their perspective;
compassion; appreciating the differences in
how people feel about things.
Social Skills: Ability to accurately read
social situations and interact smoothly with
www.ThesisScientist.comCompetencies for Emotional Intelligence
Personal Competence Social Competence
SelfAwareness Social Awareness
– Emotional awareness – Understanding others
– Accurate selfassessment
– Service orientation
– Leveraging diversity
– Political awareness
– Developing others
– Conflict management
– Achievement drive
(Motivation) – Inspirational Leadership
– Commitment – Change catalyst
– Initiative – Building networks
– Optimism – Collaboration cooperation
(Goleman,et al 2002)
1. You are very tired and have a lot of
studying to do when your boss asks you to
work late. You respond by saying:
A: Sorry, I can‟t.
B: I‟d really like to help you, but tonight is a
bad night for me.
The best answer is “B”.
The reason “B” is a better answer is because
it lets the person know you have a desire to
help them, you are acknowledging their
Saying “I‟d really like to help you” makes a
big difference in this response.
Your college professor asks you to pair off with
a person sitting near you. You react by:
A: Sitting and waiting for someone to introduce
him or herself.
B: Introducing yourself to the person next to
Obviously, “B” is the better choice.
Many people are uncomfortable making the
initial contact with new people. But, the
higher your EQ, the greater your ability to
overcome your discomfort and make others
You buy your lunch in the cafeteria and sit
down to eat with a friend. You notice there is
a girl a few seats down who is eating alone.
You respond by:
A: Ignoring the person and talking with your
B: Introducing yourself and inviting the person
to sit with you.
The better choice is B.
Similar to the previous question, it may seem
like an uncomfortable situation, but the
higher your EQ the greater your ability to
You notice your mother is somewhat
impatient and appears to be very tired. You
A: Ask her how she is doing and if there is
anything you can do to help her.
B: Don‟t ask anything, and assume that if she
needs something, she‟ll ask you.
The better answer is A.
“A” shows a concern for her wellbeing.
Sometimes just asking a person about their
feelings lets them know you care.
It is also better because there is an offer to
somehow assist her in improving her
situation. It shows willingness to help.
Which statement best describes you
A: I never forget a birthday of a friend or
B: I try to remember people‟s birthdays, but it‟s
hard to keep up with and I don‟t always do it.
A is the better answer.
Remembering information about other
people signifies to those people that you care
Whether it is a birthday, an anniversary or
other special event for them, you are letting
them know you think about them.
You are having a friend and his new
girlfriend for dinner. Before inviting them:
A: Call and make sure they both like what
you are making and that you have been
respectful to diet restrictions (veggie,
B: Go to the market and buy your favorite
A is a better choice.
“A” shows that you recognize that the
girlfriend is new to your social crowd. She
may feel shy or uncomfortable, and you don‟t
want to compound that by her not being able
to eat with everyone.
It shows a solid ability to put yourself in
someone else‟s shoes.
When someone buys you a gift, you:
A: Make sure to get them a “Thank You” Note
B: Normally forget the “Thank You” note, but try
to remember to say it in person.
Emotionally intelligent people not only make
attempts to treat other‟s well, they also
sincerely appreciate the thoughtfulness of
friends and family.
Emotionally intelligent people always
acknowledge the kindness of others.
When driving in your car, if another driver is
driving poorly, you generally:
A: Ignore it and keep driving.
B: Become angry and aggressive.
Obviously, “A” is the better answer.
Being emotionally intelligent shows an ability
to acknowledge and manage your emotions.
You “know when to choose your battles”
If someone criticizes you, how do you react
A: Become defensive and critical to the person
B: Inquire as to why the person is not happy
with you, try to discern if the complaint is
The better answer is B, although it is difficult
to do this.
People often feel attacked when they are
criticize and they react by attacking back.
Emotionally intelligent people realize they are
not always perfect and seek to learn the truth
about their strengths and weaknesses, rather
than attack the messenger.
Which better describes you
A: I never forget a name or a face.
B: I‟m always forgetting people‟s names and
what they look like.
Obviously, the better answer is A.
Emotionally intelligent people remember
details about other people.
They know that it makes other people feel
good, and tend to like them more, when they
remember information about them.