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Emotional Intelligence

Emotional Intelligence
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Dr.GordenMorse,France,Professional
Published Date:22-07-2017
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Emotional Intelligence www.ThesisScientist.comWhat is EQ (Emotional Intelligence)? The ability to monitor one‟s own and other‟s emotions, to discriminate among them, and to use the information to guide one‟s own thinking and actions. www.ThesisScientist.comEQ vs IQ  IQ remains relatively fixed for an individual‟s lifetime  EQ can increase over in an individual‟s lifespan www.ThesisScientist.comHow Did EQ Become Popular?  In the past, natural intelligence or “book smarts” would have been considered the key to success  In 1990, two psychologists from the University of New Hampshire and Yale University (Jack Mayer and Peter Salovey) published academic papers on Emotional Intelligence www.ThesisScientist.comHow Did EQ Become Popular?  In 1995, Daniel Goleman used the information from those academic papers and created a best selling book titled “Emotional Intelligence”  The book was considered revolutionary because it asserted that Emotional Intelligence was more influential in one‟s success than natural intelligence www.ThesisScientist.comIQ vs EQ IQ EQ Gets you through school Gets you through life Comes by genes, can not Can be developed be developed Measurable Hard to measure Wonders „what‟ Wonders „how & why‟ Appeals to reason Appeals to emotions www.ThesisScientist.comAbilities involved in EQ  Self-awareness: recognizing a feeling as it happens  Self- regulation: Handling your emotions rather than letting the emotions handle you.  Motivation: Channeling emotions to reach a goal; taking initiative and striving to improve; persevere when faced with setbacks and frustrations. www.ThesisScientist.comAbilities involved in EQ con’t  Empathy: Sensitivity to others‟ feelings and concerns and taking their perspective; compassion; appreciating the differences in how people feel about things.  Social Skills: Ability to accurately read social situations and interact smoothly with others. www.ThesisScientist.comCompetencies for Emotional Intelligence Personal Competence Social Competence  Self-Awareness Social Awareness – Emotional awareness – Understanding others (Empathy) – Accurate self-assessment – Service orientation – Self-confidence – Leveraging diversity  Self-Management – Political awareness – Self-control  Relationship Management – Trustworthiness – Influence – Integrity – Developing others – Adaptability – Conflict management – Achievement drive (Motivation) – Inspirational Leadership – Commitment – Change catalyst – Initiative – Building networks – Optimism – Collaboration & cooperation (Goleman,et al 2002) www.ThesisScientist.comQuestion 1 1. You are very tired and have a lot of studying to do when your boss asks you to work late. You respond by saying: A: Sorry, I can‟t. B: I‟d really like to help you, but tonight is a bad night for me. www.ThesisScientist.comAnswer:  The best answer is “B”.  The reason “B” is a better answer is because it lets the person know you have a desire to help them, you are acknowledging their need.  Saying “I‟d really like to help you” makes a big difference in this response. www.ThesisScientist.comQuestion 2 Your college professor asks you to pair off with a person sitting near you. You react by: A: Sitting and waiting for someone to introduce him or herself. B: Introducing yourself to the person next to you. www.ThesisScientist.comAnswer 2  Obviously, “B” is the better choice.  Many people are uncomfortable making the initial contact with new people. But, the higher your EQ, the greater your ability to overcome your discomfort and make others feel comfortable. www.ThesisScientist.comQuestion 3 You buy your lunch in the cafeteria and sit down to eat with a friend. You notice there is a girl a few seats down who is eating alone. You respond by: A: Ignoring the person and talking with your friend. B: Introducing yourself and inviting the person to sit with you. www.ThesisScientist.comAnswer 3  The better choice is B.  Similar to the previous question, it may seem like an uncomfortable situation, but the higher your EQ the greater your ability to befriend people. www.ThesisScientist.comQuestion 4  You notice your mother is somewhat impatient and appears to be very tired. You decide to: A: Ask her how she is doing and if there is anything you can do to help her. B: Don‟t ask anything, and assume that if she needs something, she‟ll ask you. www.ThesisScientist.comAnswer 4  The better answer is A.  “A” shows a concern for her well-being. Sometimes just asking a person about their feelings lets them know you care.  It is also better because there is an offer to somehow assist her in improving her situation. It shows willingness to help. www.ThesisScientist.comQuestion 5  Which statement best describes you? A: I never forget a birthday of a friend or relative. B: I try to remember people‟s birthdays, but it‟s hard to keep up with and I don‟t always do it. www.ThesisScientist.comAnswer 5  A is the better answer.  Remembering information about other people signifies to those people that you care about them.  Whether it is a birthday, an anniversary or other special event for them, you are letting them know you think about them. www.ThesisScientist.comQuestion 6  You are having a friend and his new girlfriend for dinner. Before inviting them:  A: Call and make sure they both like what you are making and that you have been respectful to diet restrictions (veggie, diabetic, etc.)  B: Go to the market and buy your favorite foods. www.ThesisScientist.com