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Why listening skills are important

Why listening skills are important 22
Listening Skills Jon Boyes Curriculum and WorkRelated Learning Officer Listening Skills Learning outcomes • Explain what we mean by listening skills • Identify why listening skills are important, from an employability perspective • Identify key reasons why we often fail to listen effectively • Adopt simple listening techniques to ensure that you listen effectivelyListening Skills Why listening skills are important • Improves relationships • Improves our knowledge • Improves our understanding • Prevents problems escalating • Saves time and energy • Can save money • Leads to better resultsListening Skills Hearing To perceive sound via the earListening Skills Listening To concentrate on hearing something; heed or pay attention to Collins English DictionaryListening Skills Sweet tasty OrangeListening Skills Barriers to effective listening • Interrupting – knowing the answer • Trying to be helpful • Seeing discussion as competition • Distraction red flag words – emotional triggers • Gap searchingSimple listening technique 1. Listen • Don’t interrupt • Let the speaker finish • Concentrate on what is being said and how it is being said • Make notes if this helps • Show the speaker that you are listening 2. Question • Check understanding 3. Summarise • Paraphrase what the speaker has just told youListening Skills Emotional intelligence http://www.youtube.com/watchv=wJhfKYzKc0sListening Skills Learning outcomes • Explain what we mean by listening skills • Identify why listening skills are important, from an employability perspective • Identify key reasons why we often fail to listen effectively • Adopt simple listening techniques to ensure that you listen effectivelyListening Skills Jon Boyes Curriculum and WorkRelated Learning Officer
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