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Nonverbal Communication

Nonverbal Communication
Nonverbal Communication www.ThesisScientist.comwww.ThesisScientist.comDefinition  Nonverbal communication is all types of communication that do not involve the exchange of words  Facial expression, clothes, walk, body posture, skin color, hair style, touch, distance, time management, body language... www.ThesisScientist.comNonverbal Communication in the Workplace What do the nonverbal behaviors in each of these pictures indicate about the situation How can you know what might be occurring when there are not any words being spoken www.ThesisScientist.comThe Significance of Nonverbal Communication  It conveys meaning – Anywhere from 6593 of the meaning of a message lies in the nonverbal aspect  It reflects the unspoken – Nonverbal behaviors can “leak” true feelings www.ThesisScientist.comProxemics – the study of the use of space to communicate  Personal space – Intimate – 0 to 18 inches – Personal – 18 inches to 4 feet – Social – 4 to 12 feet – Public – 12 feet and beyond  Semifixed space – How movable objects are arranged in a space – An object’s size, type, expense, etc can all send messages www.ThesisScientist.comProxemics:Teritories and Zones www.ThesisScientist.comProxemics How might seating arrangements play a part in each of these pictures What can you tell about each of these situations and the people from the nonverbal messages www.ThesisScientist.comKinesics – the study of body movement  Gesture  Posture reveals: – Relationships and status – Emotional state  Facial expression characterized by: – Culture, gender, and age www.ThesisScientist.comKinesics What might kinesics reveal about this picture www.ThesisScientist.comOculesics – the study of eye behavior Eye movement – Influenced by culture, gender, and age – Conveys interest – Regulates conversation – Establishes credibility – Americans typically prefer “soft” eye contact – Asian cultures typically prefer very little eye contact www.ThesisScientist.comHaptics – the study of touch as used to communicate  What are the touch norms at our university  How do you express emotions through touch – Hug, pat on the back, slap on the face www.ThesisScientist.comHow is touch used in a business and professional context www.ThesisScientist.comVocalics – the study of the use of the voice to convey meaning  Regulates conversation – Vocal cues – Turn taking  Helps interpret oral communication – Volume – Pitch – Rate www.ThesisScientist.comChronemics – the study of time usage in communication  How we regulate interactions  How we treat others – “wait time”  How we prioritize www.ThesisScientist.comObjectics – the study of how objects influence communication What might clothes communicate about these people www.ThesisScientist.comNonverbal Communication in the Workplace Remember: Actions sell louder than words www.ThesisScientist.comNonverbal Communication in Business  Important nonverbal behaviors in business context: – Shaking hands – Eye contact and smiling – Removing desks and tables as barriers – Using the voice effectively – Matching time orientations – Nodding your head – Avoiding nervous gestures – Stop talking and listen – Pacing toward “low and slow” www.ThesisScientist.comGuidelines for Effective Nonverbal Communication  You cannot read people “like a book”  Consider your nonverbal messages  Recognize the impact status and power have  Observe nonverbal messages in clusters  Be cautious when generalizing the meaning of nonverbal cues www.ThesisScientist.comPalm Gestures www.ThesisScientist.comPalm Gestures www.ThesisScientist.comPalm Gestures www.ThesisScientist.comwww.ThesisScientist.comwww.ThesisScientist.comwww.ThesisScientist.comwww.ThesisScientist.comwww.ThesisScientist.comwww.ThesisScientist.comwww.ThesisScientist.comwww.ThesisScientist.comwww.ThesisScientist.comwww.ThesisScientist.comwww.ThesisScientist.comHand and Arm Gestures www.ThesisScientist.comwww.ThesisScientist.comwww.ThesisScientist.comwww.ThesisScientist.comHandstoFace Gestures www.ThesisScientist.comwww.ThesisScientist.comHandstoFace Gestures www.ThesisScientist.comwww.ThesisScientist.comwww.ThesisScientist.comwww.ThesisScientist.comLanguage and Technology  Receivers can’t observe important elements – Tone of voice – Facial expression – Body posture  New language has emerged with email, IMs www.ThesisScientist.com