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SwissPort Company Presentation

SwissPort Company Presentation 6
From Landing to TakeOff: We care Company Presentation Agenda 1.  This is Swissport 2.  Our Service Offerings 3.  The Hub Concept 4.  Global and Regional Presence Page 2 1. This is Swissport What we do: The Company Swissport International is the leading global airport and aviation service provider in terms of quality, reliability, customer dedication, growth, innovation and network coverage. We offer a comprehensive range of products at optimum value for money, and achieve an attractive return on investment for all the parties involved. We are able to provide an ‘allinclusive service package’ as well as to manage new integrated collaboration models (outsourcing). Page 4 What we do: The Profile 2011 Revenue: CHF 1.7 billion Key Figures Revenue CHF: 1.7 billion Countries 36 Employees 35 000 Flights handled (mov.) 2.6 million Cargo handled (tonnes) 3.2 million Warehouses 98 Airports served 177 Customer Airlines 650 1998 2002 2006 2010 Passenger handled (dep.) 108 million Page 5 Organisation: The Management Team Page 6 What we aim for: The Mission Our mission is to be a reliable and professional partner, recognised for creating value and contributing to the results for all our stakeholders. We also aim to: §  Consolidate and strengthen our numberone position §  Achieve profitable growth §  Progress in key areas such as quality and reliability §  Further develop and implement the Swissport Formula Page 7 How we do it: Our Values §   We focus on innovation and human resources development. §  We are guided by the principles of sustainability and compliance. §  We live by The Three ‘P’s: People Professionalism Partnership       Page 8 How we do it: Our Values §  People: We show respect towards people and their values, working with enthusiasm and enjoyment. We do not compromise on safety. §  Professionalism: We are pioneers and creatively explore new options. We focus on achieving sustainable results. §  Partnership: We strive to exceed the expectations of our customers and keep the promises we make. We deliver excellent service: at any time, at any place.   Page 9 How we do it: Certifications ISAGO Cargo 2000 Zurich, 5th July, 2011 – Zurich, February 8, 2007 – Swissport International, the Swissport, the leading global world’s leading provider of aviation services provider, has ground services to the aviation been awarded the certification as sector, has been awarded the a fullycompliant Cargo 2000 IATA Safety Audit for Ground company. This landmark Operations (ISAGO) certificate certification underlines Swissport’s for its Corporate Headquarters active endeavours to fully comply and Zurich station, and is now with all agreed industry standards. listed on the ISAGO Registry. Page 10 How we do it: Awards These values result in steady growth and an industrywide acknowledgement of our achievements: ‘Best Global Aviation Ground ‘Global Cargo Handling Service Company 2012’ by Agent of the Year’ by ACW, ITM, the 12th time in a row. for the 3rd year in a row. Page 11 What makes us special: Swissport Formula Standardisation and global alignment guarantees Swissport quality around the globe regardless of local conditions or cultural differences and the customers benefits are: §  Improved choice and access to innovative services globally §  Consistent quality and reliability §  Welltrained management and staff §  Optimised solutions for global and local needs §  Savings made through application of standards Page 12 What makes us special: Collaboration Model From Relationship to Partnership Single Station Regional/Multistation Network Packages Hub Base Management Full Outsourcing §  Tailormade cooperation models (incl. Global Framework Agreements) §  Business development projects and launch of new products §  Joint ventures Page 13 Facts Figures: Global Leader by revenue in billion CHF by number of stations 1.8 200   1.6 180   160   1.4 140   1.2 120   1 100   0.8 80   0.6 60   0.4 40   0.2 20   0   0 Page 14 Facts Figures: Top Customers §  FullService Airlines §  LowCost Carriers Page 15 2. Our Service Offerings Overview Ground Handling Services Cargo Services Special Services §  Passenger Services §  Freight Services §  Ramp Services §  Ramp Services §  Ticketing Services §  Warehousing §  Lounge Services §  Trucking Services §  Station Management §  Call Centre Services Page 17 Ground Handling Services: Overview §  Passenger and Ramp Services §  Baggage Services §  Ticketing Services §  Lost and Found Services §  Lounge Operations §  VIP Services §  Gate and Checkin Services §  Irregularity Handling §  Station Management Control §  Load Control §  Crew Administration §  Deicing Page 18 Cargo Services: Overview §  Freight Handling (On/Off Airport) §  Mail Handling §  Document Handling (Import/Export) §  Integrator Handling §  Cargo Handling in a Third Party Facility §  Freighter Ramp Services / Transportation §  Outsourced Hub Operations and Management §  Network Handling Services (OffLine) §  Call Centre and Airline Customer Services §  Trucking Services §  Warehousing §  efreight Services Page 19 Fueling Services: Overview §  Intoplane Fueling §  System and Pipelines §  Laboratory Fuel Testing §  Ground Support Equipment Fueling §  Ground Support Equipment Maintenance §  Fuel System Project Maintenance §  Rental Car Fuel Facility Management §  Technical Audits and Inspections §  Cathodic Protection Surveys §  Maintenance and Operation of Tank Farms §  Maintenance and Operation of Fuel Distribution Page 20 Maintenance Services: Overview §  Aircraft Maintenance Maintenance Repair Engineering Warranty and Administration §  Ground Support Equipment Maintenance Scheduled Maintenance Unscheduled Maintenance Complementary Services §  ULD Maintenance Page 21 Executive Aviation: Overview §  Personalised Service Delivery §  Fast Turnarounds §  Customs and Immigration Assistance §  Passenger and Crew Assistance §  Traffic Rights and Landing Permits §  Flight Planning and Weather NOTAM‘s §  Airport and Airway Slot Coordination §  Aircraft Charter Reservation §  Change Aircraft Charter Reservation §  Third party arrangements (catering, hotel reservation, limousine and car rental) Page 22 Aviation Security: Overview §  Document Verification §  Access Control §  Passenger Screening §  Aircraft Security Services §  Cargo and Baggage Screening §  Integrated Security Page 23 3. The Hub Concept The Hub Concept: Modes of Cooperation From Relationship to Partnership Single Station Regional/Multistation Network Packages Hub Base Management Full Outsourcing Provision and management of handling services at carrier’s hub or base airport. Airline has permanently based a few aircrafts (mainly lowcost carriers) Page 25 The Hub Concept: Customer Benefits §  Reduction of handling rates and cost transparency. Costs §  Conversion of handling costs from fixed to variable. §  Improve and/or maintain quality of handling services. Quality §  Implementation of the proven ‘Swissport Formula’. Best §  Benefit from our experience at 177 airports. Practice Focus §  Enabling the airline to focus on their core business. §  Collaborate with Swissport as strategic partner. Partnership Focus Page 26 The Hub Concept: Contribution by Partners Swissport Airline     §  Operational hub base experience §  Provide flight production volume §  Swissport brand and quality §  Assist in arranging license approvals §  Quality reassurance §  Support in assuring airport space at preferential rates §  Headquarters’ commitment to assume professional project leadership up to §  Support in provision of attractive operational start financial options for leases, loans and local guarantees §  On site project support by experienced field managers from global network §  Assist with local labour market and labour law issues §  Operational and leadership training of local staff and management §  Arrange local legal support §  Best practice handling processes and §  Lobbying and networking on all levels operations (Proven Swissport Formula) §  Provision of quality ground equipment (GSE) and access to innovative technologies §  Vast commercial expertise from more than 600 customers airlines §  Global procurement power and leverage   Page 27 The Hub Concept: Project Process Timeframe: ca. 12 months Top level kickoff talks Milestone 1: Sign MOU Timeframe: ca. 12 months Feasibility study (initial proposal) Timeframe: ca. 36 months Finetune cooperation model business plan Milestone 2: Board Approval Timeframe: ca. 36 months Order GSE and prepare for startup Page 28 The Hub Concept: Our Expertise 7 Airline Hubs: HEL, GRU, JNB, LCA, MUC, YYZ, ZRH 4 Major Airline Bases: GVA, LGW, MAD, STN 5 Major Cargo Bases: IAD, ICN, KIX, LAX, SFO Page 29 4. Global Presence Globally strong, locally present Europe   Countries: 15 ......................   Stations: 56 North America   ......................   Countries: 2 ...........................   Stations: 43 ............................   Asia Middle East   Central America Carribean   Countries: 2 Countries: 6 .....................   ......................   Africa   Stations: 7 Stations: 18 .....................   ......................   Countries: 7 .....................   Stations: 24 .....................   South America   Countries: 4 .....................   Stations: 29 .....................   Network   Countries: 36 ......................   Stations: 177 .......................   Page 31 Africa Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security Page 32 Asia Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security Page 33 Central America Caribbean Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security Page 34 Europe Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security Page 35 North America Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security Page 36 South America Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security Page 37 Swissport International Ltd. P.O. Box · 8058 ZurichAirport · Switzerland · Phone +41 43 812 20 20 · Fax +41 43 321 29 02 · contactswissport.com www.swissport.com
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