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Describe enterprise systems management components

Enterprise Management Systems and enterprise content management system features
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Published Date:22-07-2017
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Enterprise Management Systems www.ThesisScientist.comEnterprise Management System • EMS is concerned with control, monitoring and the management of IT infrastructure and applications in order to optimize IT service delivery in Company. • EMS is wide information system designed to coordinate all the resources, information and activities needed to complete business processes. • Enterprise – an entire company, everything, all-inclusive • Management – The monitoring and controlling of entities • Systems – Information Technology Infrastructure, hardware and software, data, information, and processes www.ThesisScientist.comEnterprise Software • Enterprise software is any software used in large organizations (whether business or government). • It is considered to be an essential part of a computer-based information system, and it provides business-oriented tools such as online payment processing and automated billing systems. • Enterprise software is also referred to as enterprise application software. www.ThesisScientist.comEnterprise Resource Planning • ERP is business process management software that allows an organization to use a system of integrated applications to manage the business and automate back office functions. • ERP software integrates all facets of an operation, including product planning, development, manufacturing processes, sales and marketing. • Some of ERP’s functions include: – Bookkeeping & Accounting – Human Resource Management – Planning Production – Supply Chain management www.ThesisScientist.comERP Components www.ThesisScientist.comEnterprise Resource Planning Software • It helps an organization to integrate information flows, operations and processes all resources accessible, for example, materials, work force, machine and money. • The focus of ERP is on resource management within constraints to maximize the return on investment. • These data are then stored in a unified database, which are the key for the success of this software solution. • The ERP package design is built on the principle of Best Practices. • ERP Software: SAP, Supply Chain Management, CRM www.ThesisScientist.comSupply Chain • A supply chain is the system of organizations, people, activities, information and resources involved in moving a product or service from supplier to customer. • Supply chain activities transform raw materials and components into a finished product that is delivered to the end customer. www.ThesisScientist.comSupply Chain Supplier Manufacturer Distributor Retailer Customers www.ThesisScientist.comSupply Chain Management Supply Chain Management is the design and management of processes across organizational boundaries with the goal of matching supply and demand in the most cost effective way. Supply Demand Matching Supply and Demand www.ThesisScientist.comCustomer Relationship Management • Customer Relationship Management is a strategy for managing all your company’s interactions with current and prospective customers. • CRM formation of bonds between a company and its customers. • CRM enables your company to increase productivity, close more business, and improve customer satisfaction and retention. www.ThesisScientist.comModel of Customer Relationship Management www.ThesisScientist.comCRM Strategies www.ThesisScientist.comCustomer Retention Marketing Techniques • Customization: Changing the product (not just the marketing message) according to user preferences • Customer co-production: Allows the customer to interactively create the product • Customer service tools include: – Frequently asked questions – Real-time customer service chat systems – Automated response systems www.ThesisScientist.comBenefits of using CRM • Centralized customer interaction • Improved customer support and satisfaction • High rate of customer retention • Increase revenue and referrals from existing customers • Improve your products/services • Measure and optimize your performance • Boost new business www.ThesisScientist.comEnterprise Information Management • Enterprise information management (EIM) is a set of business processes, disciplines and practices used to manage the information created from an organization's data. • EIM initiatives seek to build efficient and agile data management operations with capabilities for information creation, capture, distribution and consumption. • The goal is to provide and preserve information as a business asset that remains secure, easily accessible, meaningful, accurate and timely. www.ThesisScientist.comEnterprise IT Management • EITM is a strategy conceived and developed by Computer Associates International which details how organizations can transform the management of IT in order to maximize business value. • Strategy for increasing the business relevance of the IT function, EITM considers the need for IT organizations to start operating as a service-based business. • Ensuring investments are prioritized according to business strategy and that operational efficiencies can be more quickly realized and costs reduced when IT processes are integrated and automated. www.ThesisScientist.comRole of IT in Enterprise Management • Enterprise IT Management was developed in response to a growing need by IT organizations to gain more value from investments made in IT capabilities, infrastructure and resources. • EITM proposes a set of capabilities that enable IT to better govern, manage and secure the IT services delivered to the business. • IT/IS as asset, “strategic weapon”, “nervous system” (strategic level) Vs tool, commodity (operational level) www.ThesisScientist.comEnterprise Information Systems • Enterprise information system (EIS) is a system that serves an entire enterprise or at least two functional departments in: – Business intelligence (BI) – Enterprise resource planning (ERP) – Knowledge management (KM) – Partner relationship management (PLM) – Business process management (BPM) – Customer relationship management (CRM) www.ThesisScientist.comRole of IS in Enterprise Management • Help to unify the firm’s structure and organization: One organization • Management: Firm wide knowledge-based management processes • Technology: Unified platform • Business: More efficient operations & customer-driven business processes • Supporting the major business functions: sales and marketing, manufacturing and production, finance and accounting, and human resources www.ThesisScientist.comRole of IS and IT in Enterprise Management • Reduce Costs/ Improve Productivity • Improve Customer Satisfaction/ Loyalty • Create Competitive Advantage • Generate growth • Streamline Supply Chain • Global Expansion