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Enterprise Management Systems
Enterprise Management Systems
www.ThesisScientist.comEnterprise Management System
• EMS is concerned with control, monitoring and the
management of IT infrastructure and applications in
order to optimize IT service delivery in Company.
• EMS is wide information system designed to coordinate
all the resources, information and activities needed to
complete business processes.
• Enterprise – an entire company, everything, all-inclusive
• Management – The monitoring and controlling of entities
• Systems – Information Technology Infrastructure,
hardware and software, data, information, and processes
• Enterprise software is any software used in large
organizations (whether business or government).
• It is considered to be an essential part of a
computer-based information system, and it
provides business-oriented tools such as online
payment processing and automated billing
• Enterprise software is also referred to as
enterprise application software.
www.ThesisScientist.comEnterprise Resource Planning
• ERP is business process management software that
allows an organization to use a system of integrated
applications to manage the business and automate
back office functions.
• ERP software integrates all facets of an operation,
including product planning, development,
manufacturing processes, sales and marketing.
• Some of ERP’s functions include:
– Bookkeeping & Accounting
– Human Resource Management
– Planning Production
– Supply Chain management
www.ThesisScientist.comEnterprise Resource Planning Software
• It helps an organization to integrate information flows,
operations and processes all resources accessible, for
example, materials, work force, machine and money.
• The focus of ERP is on resource management within
constraints to maximize the return on investment.
• These data are then stored in a unified database, which
are the key for the success of this software solution.
• The ERP package design is built on the principle of Best
• ERP Software: SAP, Supply Chain Management, CRM
• A supply chain is the system of organizations,
people, activities, information and resources
involved in moving a product or service from
supplier to customer.
• Supply chain activities transform raw materials
and components into a finished product that
is delivered to the end customer.
Distributor Retailer Customers
www.ThesisScientist.comSupply Chain Management
Supply Chain Management is
the design and management of processes
across organizational boundaries
with the goal of matching supply and demand
in the most cost effective way.
Matching Supply and Demand
www.ThesisScientist.comCustomer Relationship Management
• Customer Relationship Management is a
strategy for managing all your company’s
interactions with current and prospective
• CRM formation of bonds between a company
and its customers.
• CRM enables your company to increase
productivity, close more business, and
improve customer satisfaction and retention.
www.ThesisScientist.comModel of Customer Relationship
www.ThesisScientist.comCustomer Retention Marketing
• Customization: Changing the product (not just
the marketing message) according to user
• Customer co-production: Allows the customer
to interactively create the product
• Customer service tools include:
– Frequently asked questions
– Real-time customer service chat systems
– Automated response systems
www.ThesisScientist.comBenefits of using CRM
• Centralized customer interaction
• Improved customer support and satisfaction
• High rate of customer retention
• Increase revenue and referrals from existing
• Improve your products/services
• Measure and optimize your performance
• Boost new business
www.ThesisScientist.comEnterprise Information Management
• Enterprise information management (EIM) is a set
of business processes, disciplines and practices
used to manage the information created from an
• EIM initiatives seek to build efficient and agile
data management operations with capabilities for
information creation, capture, distribution and
• The goal is to provide and preserve information
as a business asset that remains secure, easily
accessible, meaningful, accurate and timely.
www.ThesisScientist.comEnterprise IT Management
• EITM is a strategy conceived and developed by
Computer Associates International which details how
organizations can transform the management of IT in
order to maximize business value.
• Strategy for increasing the business relevance of the IT
function, EITM considers the need for IT organizations
to start operating as a service-based business.
• Ensuring investments are prioritized according to
business strategy and that operational efficiencies can
be more quickly realized and costs reduced when IT
processes are integrated and automated.
www.ThesisScientist.comRole of IT in Enterprise Management
• Enterprise IT Management was developed in
response to a growing need by IT organizations to
gain more value from investments made in IT
capabilities, infrastructure and resources.
• EITM proposes a set of capabilities that enable IT
to better govern, manage and secure the IT
services delivered to the business.
• IT/IS as asset, “strategic weapon”, “nervous
system” (strategic level) Vs tool, commodity
www.ThesisScientist.comEnterprise Information Systems
• Enterprise information system (EIS) is a system
that serves an entire enterprise or at least two
functional departments in:
– Business intelligence (BI)
– Enterprise resource planning (ERP)
– Knowledge management (KM)
– Partner relationship management (PLM)
– Business process management (BPM)
– Customer relationship management (CRM)
www.ThesisScientist.comRole of IS in Enterprise Management
• Help to unify the firm’s structure and organization: One
• Management: Firm wide knowledge-based management processes
• Technology: Unified platform
• Business: More efficient operations & customer-driven business
• Supporting the major business functions: sales and marketing,
manufacturing and production, finance and accounting, and human
www.ThesisScientist.comRole of IS and IT in Enterprise Management
• Reduce Costs/ Improve Productivity
• Improve Customer Satisfaction/ Loyalty
• Create Competitive Advantage
• Generate growth
• Streamline Supply Chain
• Global Expansion